Visitor
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1 Message
Random recordings
Watching my bedroom tv, I got a message that said I had to upgrade and they would send the kit to do so. I received the kit, tried to hook it up. I couldn't access premium channels that I had on my main cable box. Then I noticed many recordings that no one requested. I clicked on settings on that tv, went to my account and saw that it was registered to a lady in Maryland. Her name, husbands, children, full address, telephone numbers, etc. Should I call her? Now, nothing seems to work on that tv. I'm on oxygen and stuck in the house. I pay over $250/month for my service and I can't get Xfinity to respond. What do I do?
CCTambrey
Gold Problem Solver
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3.4K Messages
3 years ago
Hello @user_dc22d1! I'm glad you brought this to our attention here on the Xfinity Forums. I'm sorry to hear this has been your situation with your new cable box and I'd love to work more closely with you to get this sorted out. Please send us a Direct Message with your first and last name as well as your service address so we can assist.
To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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