Pixilation

Most if not all Xfinity channels are pixilated. I’ve spoken with several friends in my community (St. Lucie west) to find they also have the same issue.

Responses

Oldest First

Selected Oldest First

XfinityJon

Official Employee

•

1.1K Messages

5 months ago

Good afternoon user_vobhpc. It is definitely frustrating when the picture acts up. I am more than happy to assist you further with this. What troubleshooting steps have you taken so far?

2

0

U

user_vobhpc

Visitor

•

3 Messages

I have not taken steps to stop pixielating issues. How ever friends in nearby communities had techs from Xfinity look into it and steps were taken but issues persist.

Like

Reply

5 months ago

0

user_vobhpc Let's take a closer look at this issue and see what we can do to help. Please send a Directt Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 months ago

0

U

user_opkix1

Visitor

•

4 Messages

5 months ago

We are in Evergreen, Co and have had 3 techs out and all boxes for internet and cable replaced along with rewiring etc. It still persists and has for almost 2 months now. It is very frustrating to say the least since we pay so much for all of this. “Talking” to techs online is infuriating as they have their 1,2,3 steps and insist on starting at the beginning EVERY SINGLE TIME!! This all started near the middle of August when they notified that they were “upgrading” at the poles. This has affected our entire neighborhood, and Xfinity does not care at all about listening to us when we tell them when it started and it’s not a problem in our houses. We are all done. Best insult….a $10 credit. We are all dumping Xfinity.

3

XfinityBenjaminM

Official Employee

•

2.8K Messages

user_opkix1 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you're having, and we'll be happy to investigate this further to see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 months ago

0

U

user_vobhpc

Visitor

•

3 Messages

I believe the areas served by Xfinity have rapidly increased but the infrastructure has not been able to keep up. It’s useless to have a tech come over to replace equipment and replace the cable from street to house only to continue with the issues.

Like

Reply

5 months ago

0

U

user_opkix1

Visitor

•

4 Messages

@XfinityBenjaminM And thus you’ve proved my point. After over 50 interactions, three techs, and numerous people on the same street complaining, you’d think the point has been made that there is an Xfinity issue not an individual issue.

Like

Reply

5 months ago

0

U

user_s67loe

Visitor

•

2 Messages

2 days ago

So, has this problem been resolved by Comcast yet? I am also experiencing this same problem.

Let's get on the ball Comcast!!!!!

1

0

U

user_s67loe

Visitor

•

2 Messages

42 minutes ago

Evidently Comcast does have an issue, see above posts. The root cause may be cabling as you suggest. If it is, your video equipment should be more tolerant of the interference generated by your newer gateways. I only experience video issues when I generate internet traffic. It can be as little as opening a new browser tab. My suggestions? Your cable attached video equipment should be able to monitor signal strength and allow your technical support team to view it remotely. This would take some of the guess work out of troubleshooting. If it is determined to be a signal issue, the customer should have the option to replace their cable attached video equipment with wifi connected equipment. Lastly, and I know this is a little late, but you should not give the newer style gateways to customers with cable attached video equipment.

1

0

XfinitySara

Official Employee

•

2.4K Messages

We appreciate that feedback, @user_s67loe! Thank you for taking the time to help diagnose possible causes on your end. It's when customers like you, being our eyes and ears, take the time to report issues that we can truly gather substantial information that helps find a solution to a known problem. And while troubleshooting varies from self-implemented checks as seen here, to remote signals sent by our team or even scheduled Trouble Calls with a technician, we remain here to support you and your household however we can! If you still need us to take a closer look at things, please consider creating your own post to get started. That way, we can properly assess your particular account, and even replace equipment or submit a ticket to the backend team if/as necessary. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

33 minutes ago

0

X1

user_vobhpc

Pixilation

XfinityJon

user_vobhpc

XfinityBenjaminM

user_opkix1

XfinityBenjaminM

user_vobhpc

user_opkix1

user_s67loe

user_s67loe

XfinitySara

New to the Community?