Visitor
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1 Message
Pixelation/Tiling of TV picture following “network enhancements”
Two days ago Comcast/Xfinity notified myself and my neighbors they were completing "network enhancements" in our atea and so our Xfinity services would be interrupted for most of the working day.
After service was restored (and I got the all clear notification from Xfinity), I noticed all TV pictures now suffers from heavy pixelation/tiling when watching any channel live. It's awful and impacts all channels. I never had these issues before in the 6 years I’ve lived here and now my TV programming is barely watchable. Tried box reboots, signal refreshes, etc. to no avail. Signal strength shows “Good” on my DVR menu. Nothing has changed inside my house. What did they do during the “network enhancements” that impacted my TV picture like this, and how do I get it fixed? Please help!
XfinityJeff
Official Employee
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469 Messages
1 month ago
Good morning @user_c5nmvt, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that the network improvements caused the issues you are having with the pixelation, that is the opposite of what network improvements are supposed to do. You have reaches the right group that can take a look at this issue for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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