On screen tv guide stuck on quick tips

It really isn’t hard to fix. The xfinity agents aren’t supplied with information for stuff like this or pretty much anything else so as with so many issues with Xfinity you have to figure it out yourself. Starting and restarting the cable doesn’t do anything other than waste your time although that’s always a go-to step for the poor agents who are poorly trained and informed. 

Click Guide on your remote and then click All Channels (or HD Channels if you only want only them). Then go through the channels and re-add the channels you want as favorites. Go to the very left of the screen to click the channel and then click favorite. It sucks to have to do that and re-add them but it doesn’t take a lot of time- took a few minutes for me to add around 20 of them and it’s back working and you won’t get the tips message.

But one other question. Isn’t this forum monitored at all by Xfinity employees who can prefer the simple advice above? Where is the help?

The other solution is to go to a different company like Direct TV and ditch Xfinity as some of my friends have done but honestly not sure that is any better.

Good luck.

same here... have tried all of the "fixes"

Cannot connect to favorites. It’s showing quick tip. What the [Edited: "Inappropriate Language"] Xfinity?!!

Same here in Corvallis Oregon

The favorites have been wiped out. Try adding a new favorite and you'll get back to the favorites view. Have to resave all favorites. This worked for me. 

That was a long work around for me. Guess I had more favorite channels than I thought. But it did work putting them all back in one by one. Thank you for the suggestion.

For me the issue isn't that the favorites are gone, it's that I cannot access the Favorites Guide at all.  When you try to go to the Favorites Guide it's blocked behind a Quick Tips screen. 

Go to xfinity stream live TV, select favorites. Your favorites are stored there and you can use that to rebuild the guide on your TV. Took me abut 15 minutes. 

@RickVick​ Go to xfinity stream live TV, select favorites. Your favorites are stored there and you can use that to rebuild the guide on your TV. Took me abut 15 minutes. 

Go to xfinity stream live TV, select favorites. Your favorites are stored there and you can use that to rebuild the guide on your TV. Took me abut 15 minutes. 

Yes! Getting ready to drop them because of things like this!

Go to xfinity stream live TV, select favorites. Your favorites are stored there and you can use that to rebuild the guide on your TV. Took me abut 15 minutes. 

Thank you!  Where is the Xfinity stream live TV? Do I press the Xfinity button? What then?

Not on your TV. Use a phone or computer and go to xfinity.com/stream. Log in, same as main xfinity app.There you'll see Live TV and a drop menu to look at All Channels or your favorites. I used my phone to duplicate my favorites on my TV to do this process much faster.

How much do you want to make a bet that when they "Fix" the issue, that all of us who have rebuilt our favorites will have them completely removed again?

@user_1tod7m​ next day, still not fixed. Xfinity doesn't deserve the prices they charge us. YouTube TV is sounding better and better. 

nope rebooting is not working

I am also frustrated with Xfinity assistant. Their little boxes you have to click doesn’t have the problem I am having and it’s a frustrating loop to NOT get any answers. 

@user_p7itog​ 

I don't think it's the box.

If you read some of the previous posts just reenter your Favorites. 

That's what I did.

So far, it's holding. 

Someone mentioned it might have been caused by last night's update.

Someone also posted it might be fixed in a few hours.

@user_p7itog​ Don't frustrated yourself with the AI chat feature. It won't help. I called. They did an update that caused a glitch nationwide affecting many customers. The easiest thing to do is rebuild your favorites guide manually. It only took me 15 minutes. 

My favorites are already saved, when I try to rebuild, I get the option to Remove from Favorites. Is there a system fix Xfinity is going to do?

Same problem here in Texas. I can’t rebuild favorites because they are still there, I can only unfavorite, but when I try to access favorites I get the quick tip screen. Very frustrating. 

Great…i can get back to my Favorites guide view…by unfavoriting, then re-favoriting one channel.  But now my Favorite guide view has…just the one.  So i will have to go through the “all channels” guide view and unfavorite, then re-favorite every channel with the star icon.  At least mine show still so i can do that.  Xfinity blows…