Regular Visitor
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2 Messages
new DVR playback pixelated, skipping
Just upgraded from no DVR to XG1v4-A box. Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more blocks of scene/dialog. When watching live I do sometimes notice occasional short blips but the frequency and duration during recorded shows is significant. I have started recording duplicates of broadcast channels (HD and SD) and the problem seems to be worse with HD channels.
Another problem is that sometimes the recording abruptly stops at 20 or 40 minutes remaining and goes to message saying "recording is finished, do you want to delete?" This happens even though the bar at the bottom of the picture indicates a full hour was recorded. Sometimes I can slowly FF past the problem but of course several minutes of audio/video is skipped over this way.
Remote is also much slower to react to commands (ff, rw, etc.) sometimes freezing for several seconds to where I have to shut off/restart the tv. I have restarted box, checked connections.
Do I just have a faulty box? Do connections or settings need to be updated since I have gone from no DVR to having a DVR? What is my next step? Thanks
XfinityThomasC
Official Employee
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2.1K Messages
4 years ago
Hello and thank you! I really appreciate you being a member of the Comcast Family! First, I’m so glad you chose us as your provider, thank you! 2nd, I’m very sorry for this experience with DVR glitch. Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.
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tsonj_52
Visitor
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1 Message
4 years ago
The following was posted in an earlier post and now I'm experiencing the exact problem:
Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more blocks of scene/dialog. When watching live I do sometimes notice occasional short blips but the frequency and duration during recorded shows is significant. I have started recording duplicates of broadcast channels (HD and SD) and the problem seems to be worse with HD channels.
Another problem is that sometimes the recording abruptly stops at 20 or 40 minutes remaining and goes to message saying "recording is finished, do you want to delete?" This happens even though the bar at the bottom of the picture indicates a full hour was recorded. Sometimes I can slowly FF past the problem but of course several minutes of audio/video is skipped over this way.
Remote is also much slower to react to commands (ff, rw, etc.) sometimes freezing for several seconds to where I have to shut off/restart the tv. I have restarted box, checked connections.
Do I just have a faulty box? Do connections or settings need to be updated since I have gone from no DVR to having a DVR? What is my next step? Thank
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Randolph_Smoot
Visitor
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1 Message
4 years ago
I have exactly the same problems that started when we had our old box replaced with a new one.
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Ktmsu7878
Visitor
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1 Message
4 years ago
I also have the exact same issue with an "upgraded" box. Thinking I need to just reinstall the old box and return the new one.
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Rustyben
Expert
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24.6K Messages
4 years ago
the X1 system is a two way communication device and does need a cleaner good signal to operate. The tech has special testing equipment that can monitor/test each channel that is used.
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user_f6943f
Visitor
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1 Message
4 years ago
I have the exact same problem now ( pixelated, slow remote) and only got a new cable box yesterday, I just been on to an agent who rebooted I still have issues with the previous recordings but I will see if this problem continues tomorrow on newer recording,
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user_daa1aa
Visitor
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1 Message
4 years ago
Experiencing the same thing with our box. Just started a couple weeks ago. The pixelating or jumping doesn’t happen with live TV at all.
We have reset and rebooted multiple times to no avail.
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user_bb1a36
Visitor
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3 Messages
4 years ago
I am having the exact same problem with recordings. My box was replaced on May 15.
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user_e08792
Visitor
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1 Message
4 years ago
Having the same exact issue as ALL the above! Anybody figure out what's causing this? You'd think for how much we pay for this service and how common this problem seems to be that Comcast would reach out or send out a bulletin about this....be late with a payment though and they reach out immediately....and yes, I jiggled all my wires...and all connections are tight....reset the box thru the app as well...im assuming the "new" box needs to be replaced with a "newer" box?? How frustrating.....
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user_930f44
Visitor
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3 Messages
4 years ago
Has there been a solution found for this yet? I'm having the issue with the pixelation/skipping on DVR recordings as well (not with live TV). I've checked all my connections and the main box says signal strength is good.
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waldeckk2
New Poster
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3 Messages
4 years ago
I have the same problem lately. I have not however replaced the box recently as others have. I think it has something to do with the smart record feature because sometimes if I fast forward I can glimpse some of the missing parts of the show embedded within the part marked as commercials. The Smart record thing is generally pretty random, sometimes there for a whole show, a part of a show, or not at all. I feel like if I could disable it my recordings might be more fully accessible.
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emalia17
Visitor
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1 Message
4 years ago
I feel like this is a movement because I am having this problem too. Box is not new, and connections all good.
We are so tired of the recordings freezing.
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uroborus
Visitor
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1 Message
4 years ago
Hi, I thought I would put my name in here as well. I've been having this issue for weeks as well & it hasn't improved in the slightest. I've restarted/reset almost everyday. I have no error codes, just random pixelating, long pauses while the audio continues, then fast skips. Some shows are unwatchable. I do not have a new x1 box, though am wondering if I need to. Any help is appreciated.
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user_63e172
Visitor
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2 Messages
4 years ago
woke up this morning having the same problem regardless of what TV I connect the DVR box to. I brought the old one back and when I hooked up the new DVR box, same problem. I was not having this issue on any other TV with a non DVR box so it clearly has something to do with the strength of signal required to drive the DVR box.
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user_86f21b
Visitor
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1 Message
4 years ago
I have the same problem. Not with every recording, and not on a particular channel. Very frustrating.
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