My List Add Button Missing

 I am also having the same problem I've noticed for a week or 2 now & I also rely heavily on MY LIST to keep track of what I watch from my cable box.  A tech swapped out our defunct cable box for a smaller streaming Xi6 one about then, but I don't think that would do it because everything else is working the same.

How will we keep posted on how this "fix" is coming along?

@LikeToKnow I am sorry to hear this is an issue for you. Is it on all shows or just a few you have noticed this on?

Dena,

Thanks for your reply, but everyone is getting nowhere fast w/ this.

Are you aware that there is a string similar to - & much longer than - this one on the Demand subcategory of this TV part of the forum?  And maybe more in other submenus.  Doesn't one hand know what's the other's doing there???

That string's  been active since Nov 22 & all you polite employees keep apologizing & asking us how widespread it is, how often it's occurring, etc., etc., etc. over & over again & nothing's getting done or fixed.

To summarize this & the On Demand "Why did the check mark to save my On Demand Selections to My List disappear" string, what people are saying over & over are:

-For some it's all shows - TV  / Movies

-For some (like me) it's random

-It's getting worse / spreading among programs & #s of customers (as per the 2 month old other string)

-It's across devices

-At least one person called Tech Supt who didn't know what to do w/ it.

This needs to be escalated to Tech Tier 3 immediately - & they need to read these strings - & an email should be sent to all customers who have Xfinity TV to let us know you are listening, what the problem appears to be, & when it will be fixed, which should be NOW, after 2+ months!

Please don't thank us again for our patience, which we have understandably don't have anymore, nor tell us you'll look into it.

Just get the Tech Heads together & fix it!  You can't tell us an organization like Comcast can't do this!

This situation conveys that Comcast Customer Service is disorganized & not good & that those who pay a lot monthly are not valued. 

This is not a criticism of you, Dena, the conduit & messenger, but of the company.  We expect more from the US's major cable company.

If Amazon ran like this, they'd be out of business.

Please go "out of the box" to find someone in authority who can deal w/ this ASAP.

Thank you.

We understand everyone is looking to have this resolved. The engineers are working on this, we do not have an update at this time. Once one becomes available we will be happy to share. 

Hey there, @user_onyq4m! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I totally understand the ease of my list, I can't keep track of all of our shows and loving that feature available. At this time, our engineer teams are investigating the cause and working on a fix. There is not currently an ETA to restore the My List and the errors, but I am confident our teams will provide an update very soon!