Multiview

@user_53ldxb With Multiview being new for us, we appreciate any feedback to make improvements to it. We will certainly forward this on for you. 

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Sorry our ordering system isn't cooperating with you, user_o0znra. If you'd like, we can take a look to see if we can get that equipment ordered for you. Please send us a direct message, with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

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The rollout of multiview is nice. Would like to see the ability to select whatever we want for each box in the future. And also the ability to create it at any time, not just on certain days.

Hi there, @user_i4dv0b! With Multiview, pre-selected live sporting events are displayed. I'm sorry if that was not made clear. You can read more about this feature here : https://www.xfinity.com/hub/tv-video/multiview. What I wanted to highlight was this :

Multiview Features 

Multiview will display select channels that are showing the sports and events that are available to watch in Multiview. Availability of various games and events in Multiview may vary by market and scheduling.  

Very misleading! This statement leads on to believe that there are limited channels available for inclusion in multiview due to market and scheduling. It does not indicate that the multiview display is a fixed multiscreen display of channels selected by xfinity NOR does it indicate that the customer cannot choose, rearrange or even eliminate undesired multiview feeds (like I only want to watch 2 not 4 games)

@user_d3a814, thanks for that great feedback! I will pass it along.

@user_z1rlij, We appreciate your feedback and will make sure it’s shared with the appropriate team for consideration and improvement.

@user_2x5jd4​ thank you for taking time to reach out over Xfinity Forums. That's unfortunate to hear that you're unable to get the Multiview App to launch, and wanted to check to see if you're still experiencing issues access that features. Please follow up at your convenience, I look forward to hearing back from you. 

I couldn't agree more.  What a silly rip off.  Pay Vince Vaughn to do a fake commercial for a lousy service?  Really?  

We greatly appreciate you taking the time to share your experience and feedback regarding our Sports Multiview on X1 @user_stusy7. With Multiview, X1 customers can enhance their sports viewing experience by watching multiple pre-selected professional sports and select special events simultaneously on the big screen. 

Currently, Sports Multiview on X1 only supports live sports and events from MLB, MLS, NBA, NFL, NLF Redzone, NCAA Football, and the PGA. We appreciate your interest in expanding the feature to more content. We will be sure to pass it along through the proper channels. At this time we have no further information to share regarding the feature, but your feedback is being heard. 

@Blu9​ 

I ordered a Multiview box on the App on Oct 30 and received it in 2 days. I switched out my 1-year old cable box and installed Multiview on Saturday and quickly enjoyed watching the 4 selected NCAAF games. I was, like others here, disappointed that I couldn't substitute a different NCAAF game into the mix of 4 selected. I hope someday, Xfinity will be able to enable Multiview to allow up to any 4 channels that you are subscribed to, not just sports.

An unexpected thing happened.  I have two smaller Xfinity cable boxes for TVs in the kitchen and one bedroom. After Mulitiew was installed, neither of those TVs worked.  They froze at a channel shaded gray with the wrong time indicated.  An error message popped up with Error code XRE-03121.  I unplugged and replugged box, with the same result.  I called Xfinity and was able to speak with helpful agent in about a minute. He tried activating the two boxes a few times with no success.  He recommended replacing the small cable boxes, so I did that at with very good assistance at our local Xfinity store Saturday afternoon. I got the wireless little boxes, very nice. Set up the boxes for both TVs, and they didn't work, showing the same error code as previously.  I called Xfinity and worked with an agent who tried earnestly for about an hour with a couple different suggestions to help. She said she forwarded my situation to Advance, and that I should expect a call from Advance within a few hours. An Advance agent called a few hours later on our land line (the phone we don't answer), very surprising.  He worked with me on a few things that didn't work, then set up a service call for me on Tuesday, and told me he would call on Sunday morning. 

On Sunday morning, I had a Multiview box working on my main TV in the living room, and two TVs that were not working. I had discovered that the Multiview has much less DVR capacity than my previous main box and can record only 2 channels simultaneously.  

Also on Sunday morning, the Advance agent called back on our landline again at 8:30. I advised him I was heading back to the 

xfinity store and had to run, and asked him to call me back after 2 PM, because...

...Thinking that on Friday night, my regular main cable box and the two small boxes worked fine,  I went back to my Xfinity Store Sunday morning and worked with the same very capable agent I'd worked with on Saturday to return the Multiview box and get a current main box.  I returned home and installed the new main box. and it worked fine.  I checked the other two TVs and they were also working!  Hooray.

The Advance agent called at 2 PM, and I informed him that my 3 TVs were working.  He said he would cancel the service call scheduled for Tuesday.  We thanked each other.

So, in my case, the Multiview main box and the two smaller boxes did not "play" well together.  For your consideration.

I worked with several Xfinity agents over the weekend. I can't remember everyone's names, but they all tried earnestly and politely to help me. In particular, I'd like to thank Kevin (very nice)  and Darcy (who was also very nice and tried the longest), and the Advance agent, a fellow whose name I didn't get, in the field, and Peter, who was really knowledgeable and helpful, at our local Xfinity store. It's been an adventure!

Following up on my response above, I'd also like to thank the second Xfinity agent I worked with on the phone on Saturday, Mia, who also spent a lot of time trying to help me and was very nice.