abtopp's profile

Regular Visitor

 • 

5 Messages

Wed, Jul 7, 2021 6:49 PM

Low Volume

Since the last post was closed I figured I would start a new one.  I noticed lately that my X1 is significantly quieter that any of my other sources.  My X1 box goes through my Denon receiver.  To listen to my Xfinity X1 box the volume needs to be at 52 or greater.  For my Xbox or TV apps, I listen to them around 25.  I don't recall the difference in the volume being so great, but in the last couple weeks I noticed I kept having to turn it up.  Why is my X1 box all of a sudden way quieter? 

Responses

Accepted Solution

abtopp

Regular Visitor

 • 

5 Messages

1 m ago

Just to add an update.  It turned out to be some setting in my Denon receiver.  Not sure if it got an update that changed the settings or what.  I figured it out after trying a new HDMI cable and different inputs on the receiver. 

Official Employee

 • 

174 Messages

2 m ago

Hello @abtopp. I am sorry to hear that it is such a different. I know my Xbox is also louder on my TV than anything else I use. You can try these steps to see if it helps since you are using a receiver.

 

  1. Balance the box and TV volume:
    • Access the TV Adapter's or TV Box's main menu.
    • Select Setup.
    • Select Audio Setup.
    • For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output.
      • Note: If you select No, your current volume settings will be retained.
  2. It may be necessary to repeat this procedure several times.
  3. You can also press Mute on the TV Adapter remote or TV Box remote and try to get sound through the TV.
  4. If a DVD player or VCR is on, turn it off when not in use.

Tips:

  • If the volume is controlled through the TV Adapter or TV Box, do not adjust the TV volume setting moving forward.
  • If the volume is controlled through the TV, do not adjust the TV Adapter or TV Box volume setting moving forward.
  • Always verify that the box and TV volume are properly balanced (especially when recording).

Visitor

 • 

1 Message

@XfinityAaron Nailed It!

abtopp

Regular Visitor

 • 

5 Messages

2 m ago

I will give it a try.  But something seems odd.  I have the X1 box running out it's HDMI cable for sound.  The X1 box should be a fixed volume, it should not have a variable level. 

abtopp

Regular Visitor

 • 

5 Messages

2 m ago

I don't have any of those menus.  I have setting, device setting, then audio.  Non of the 3 options there don't make a difference and are all quiet.  If I use my Xfinity streaming app on my Roku TV, the volume is louder.  Like my Blu Ray and Xbox.

I am wondering if I need a new X1 or newer cable box.  I also notice it being very sluggish changing channels, bringing up menus, etc...

Official Employee

 • 

178 Messages

@abtopp Thanks for taking the time to try these troubleshooting steps! Going from one input to another and being blasted by a higher set volume would not be fun. Or to have to continuously change the volume to suit the platform you are using.

 

Being as though it is quieter and having some lag to the X-1, have you tried to reset the box? Another suggestion is trying a new HDMI cable or making sure it is connected properly. If trying that does not help, please let me know and we will look further into this 😊.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 m ago

I have a similar situation, we moved some things over the weekend and had to disconnect the coax from the X1 box. Once everything was moved, we connected the X1, powered it on and the box and the Xfinity system decided we had a new device so we had to go through setup again, even had to unpair the remote and pair it again. After the X1 box went through the setup the volume is low, about half what it was before we disconnected the coax from the set top box. For example, a volume of 18 was great before and now we have to have 26 or higher in order to hear things. What the heck changed?

Official Employee

 • 

345 Messages

Hey there, thanks for reaching out through our Xfinity Forums platform regarding the sound issue that you are having with your box. We definitely want to help with troubleshooting your audio issue so you can get back to enjoying all of your favorite content! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

19 d ago

I’m having the same issue. 

I tried different inputs on the tv, and a new HDMI cable. The volume is still too low. I don’t have the menu options posted either. 

Visitor

 • 

2 Messages

19 d ago

I’m having the same issue. 

I tried different inputs on the tv, and a new HDMI cable. The volume is still too low. I don’t have the menu options posted either. 

It’s a new box I got about 2 weeks ago. 

New to the Community?

Start Here