Visitor
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5 Messages
Lost DVR Recordings
Since September 2021, I have been losing recordings. I can't get a straight answer from numerous agents. I have plenty of space. The shows are being lost from Hallmark, TLC and Oxygen. Other networks seem to be okay. Is there an expiration date when these disappear?? Why am I recording if only to lose them.
EG
Expert
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110.3K Messages
4 years ago
The concern is not "Community Center" related. Thread moved here to this help section for assistance.
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XfinityAntoine
Official Employee
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1.4K Messages
4 years ago
Hey @user_d21068! I'm really sorry you're losing your recordings all of a sudden. Are these new recordings or old ones that are being lost? If old, how old?
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Carsue
Frequent Visitor
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9 Messages
4 years ago
I read somewhere that old recordings are only held for 6 months. It's a cloud issue, you don't have a hard drive in your x1 box. If I am wrong I apologize.
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user_324488
Visitor
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1 Message
3 years ago
Did you get this resolved? I'm having the same problem with hallmark movies despite tons of space and "save until space is needed"settings. And customer service has been a nightmare.
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