New Poster
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2 Messages
Local channels pixelated
All of my local channels are pixelated. It only happens on channels 702-713, every other channel is fine. I spent over an hour with the chat support last night and nothing was accomplished. They just said I’m getting clear signal and things on their end look good. This is occurring on every tv.
XfinityJohnG
Official Employee
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1.2K Messages
2 months ago
Thank you for reaching out to us here @EES1986. That is definitely not a good experience to have with those channels, and I would be happy to check on that from here for you. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_4e8b3b
Visitor
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13 Messages
8 days ago
I'm getting the same problem with all of my local channels. It's really annoying and it's been going on for the past two weeks. Everything was fine before that. I know it's not my internet connection and it's not the modem. I really wish that they would fix the problem.
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user_hirt6z
1 Message
8 days ago
I'm having the same problem https://forums.xfinity.com/conversations/x1/pixelated-garbled-picture/642d27f3906b2274f7780973 even posted what it looks like. I've spent an hour with the live chat trying to get it fixed on two different occasions. It's not all channels.
I think the problem is the tuner in the box. Whatever channel comes up first or from the directory is often scrambled. If I change the channel up one then back, then down one, then back, the original channel is often cleared up. It seems like if you go to a channel one higher and one lower then it helps it find the middle that you want. But when I record shows while I'm away I can't guarantee they won't all be garbage. It never clears up on its one and the Xfinity support has been no help.
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