EES1986's profile

New Poster

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2 Messages

Monday, August 19th, 2024 12:49 AM

Local channels pixelated

All of my local channels are pixelated. It only happens on channels 702-713, every other channel is fine. I spent over an hour with the chat support last night and nothing was accomplished. They just said I’m getting clear signal and things on their end look good. This is occurring on every tv. 

Official Employee

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1.2K Messages

2 months ago

Thank you for reaching out to us here @EES1986. That is definitely not a good experience to have with those channels, and I would be happy to check on that from here for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Visitor

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13 Messages

8 days ago

I'm getting the same problem with all of my local channels.  It's really annoying and it's been going on for the past two weeks.  Everything was fine before that.  I know it's not my internet connection and it's not the modem.  I really wish that they would fix the problem.

Official Employee

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1.7K Messages

We can help, @user_4e8b3b. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

8 days ago

I'm having the same problem  https://forums.xfinity.com/conversations/x1/pixelated-garbled-picture/642d27f3906b2274f7780973 even posted what it looks like.  I've spent an hour with the live chat trying to get it fixed on two different occasions.  It's not all channels. 

I think the problem is the tuner in the box.  Whatever channel comes up first or from the directory is often scrambled.  If I change the channel up one then back, then down one, then back, the original channel is often cleared up.  It seems like if you go to a channel one higher and one lower then it helps it find the middle that you want.  But when I record shows while I'm away I can't guarantee they won't all be garbage.  It never clears up on its one and the Xfinity support has been no help.

Visitor

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13 Messages

I tried that.  I even called Comcast earlier and they reset all of my TV boxes...twice...and it seemed to fix all of the channels, except for NBC.  That seems to still be pixilating, just not as bad as before.  Earlier this morning, it was pretty much unwatchable.  I seriously doubt that the problem is with any of the inside or outside cables, because everything else works fine.  They said the next step would be to send out a technician, but I'm not sure if I have to pay for it or not.  If I have to pay 100 dollars for that, then screw it, because I can't afford that.  I'm already paying almost $260 for my cable and internet.  It's insane.

Official Employee

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1.6K Messages

 

user_hirt6z Hey! Thanks for using our Forums to contact us and let us know about the issues you are having with your TV while trying to watch your famovire content. We are here to help and to get started can you send us a DM. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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