Visitor
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3 Messages
Live tv delay
I seem to have a live tv delay when watching games on my X1. Channels are fox cbs ESPN just to name a few.
Visitor
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3 Messages
I seem to have a live tv delay when watching games on my X1. Channels are fox cbs ESPN just to name a few.
XfinityRay
Official Employee
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3K Messages
3 years ago
Hello, @user_D_Love! Thanks for taking the time out of your day to reach out about the audio delay. We definitely want to get this issue resolved and understand it would make watching difficult. Are you listening to the channels using the TV speakers, a Bluetooth device, or a receiver or sound bar? Is your TV box connected to the TV with an HDMI cable, coax cable, or some other type of cable?
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XfinityRay
Official Employee
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3K Messages
3 years ago
Thanks for getting back to me, @user_D_Love. I better understand now. The touchdown happens and your friends start cheering, but you don't see it for another few seconds. Have you tried to send a refresh signal to your equipment to reset the connection between our equipment and yours? Have you tried any other steps, so I don't have you repeating anything you may have tried previously?
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
A signal delay has nothing to with Comcast. Signals coming directly over the air are the fastest. The number of devices before your television all make the signal take longer and cause the delay. Different brands, models of a tv, will cause a delay.
It's just the nature how signals reach the television. Nothing here to fix.
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