Live tv delay

My tv boxes are having issues with live tv delays. I watch alot of sports and the tv boxes are 30-45 seconds behind the live tv transmission. The xfinity app I stream on my tablet is ahead of the tv boxes. This issue just stated within the last 6 months. I had a technician come out to the house in the hope he could fix it but he told me there wasn't anything he could do. I need help Xfinity.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Oldest First

Selected Oldest First

CCMike1

Retired Employee

•

933 Messages

5 years ago

Hello @user_rtchurb! Thank you for making a public post. I know how important it is to address the delay you're experiencing with the TV boxes. I can imagine this is frustrating. Is this affecting all boxes in the home? Have you tried resetting the boxes? Does this happen with all channels or only a couple in particular? Do you also experience this when logging into the website or is it just isolated to the app?

2

0

U

user_rtchurb

Visitor

•

8 Messages

@XfinityMikeB

It affects all the boxes in the house. I have reset the boxes many times and even received a new one from the store. It happens on all channels. It even affects my DVR recordings and I miss the tail end of many recordings.

5 years ago

CCSelena

Problem Solver

•

892 Messages

Thank you for letting me know what steps you have taken. I would like to look further into this. Can you please send me a DM for help?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

5 years ago

0

U

user_fd2cbc

Visitor

•

1 Message

4 years ago

Guess this problem was never solved. I have the same issue.

1

XfinityLinda

Official Employee

•

2.5K Messages

Hello, @user_fd2cbc! Thank you for connecting with us here! We are sorry for the continued trouble with your cable service. Are you experiencing the same issue with a 30 - 45 second delay while watching at home on your cable boxes? Do you have the same issues while streaming from home? We look forward to your response.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

chrism3

Contributor

•

53 Messages

4 years ago

I'm having the same issue too. I noticed it last week for the first time -- because the ESPN and Yahoo Sports stat updates were updating even before the play aired on our live cable TV (through our X1 box).

It's not a terrible deal -- but it is strange that ESPN and Yahoo apps and websites show the results of the next play during every game. I am watching the NCAA College Football National Championship tonight and still experiencing this problem.

0

U

user_rtchurb

Visitor

•

8 Messages

4 years ago

Xfinity the live TV delay is still an ongoing issue. What can be done to remedy this issue that I have had for over 6 months?

5

0

tbill1

Contributor

•

722 Messages

This happens on channels beside sports. CNBC quote updates are always behind the quotes on my computer. My computer clock always changes before the time changes on CNN or MSNBC.

4 years ago

0

XfinityJorge

Official Employee

•

3K Messages

Hey there @user_rtchurb we are happy to see how we can take a deeper look and help. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

CCAmir

Gold Problem Solver

•

7.2K Messages

Hi tbill1, do you have more than 1 cable box in your home? If so do you see the same issue on all of them?

I no longer work for Comcast.

4 years ago

0

tbill1

Contributor

•

722 Messages

I have 5 cable boxes-same issue on all of them.

4 years ago

0

CCBrandon1

Problem Solver

•

770 Messages

Thank you for letting me know. This sounds a lot like "Broadcast Delay". This happens to prevent mistakes or unacceptable content from being broadcast. While I do find it strange it happens on news outlets, it is not uncommon. I am an avid sports fan, and always find the scoring seconds before the TV shows them. While this is not convenient, it is not uncommon to have delays between online, radio, and TV.

I no longer work for Comcast.

4 years ago

0

U

user_rtchurb

Visitor

•

8 Messages

4 years ago

I have 3 boxes in my house and the delay is on all of them. It even affects my DVR recordings. I had a technician come out not long ago and he said he couldn't do anything. There wasn't an issue 6 months ago so something has happened on your end Xfinity.

1

0

CCJodie

Problem Solver

•

1.3K Messages

@user_rtchurb Let's take a closer look for you! Please send us a private message with your full name and service address.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. Or click here

https://comca.st/3L2cmU5. Then click the "New message" (pencil and paper) icon.

Type "Xfinity Support" there. As you are typing a drop-down list appears.

Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter or tap the >icon to send it

I no longer work for Comcast.

4 years ago

0

X1

user_rtchurb

Live tv delay

CCMike1

user_rtchurb

CCSelena

user_fd2cbc

XfinityLinda

chrism3

user_rtchurb

tbill1

XfinityJorge

CCAmir

tbill1

CCBrandon1

user_rtchurb

CCJodie

New to the Community?