Retired Employee
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5.9K Messages
Known HBO Max Login Issue
We’re aware of a new issue affecting the HBO Max app on Xfinity X1 and Xfinity Flex, where customers aren’t able to get past the sign-in page – they’re being looped back to sign in repeatedly.
While HBO works on a permanent fix, here’s a workaround:
- Go online and sign in to HBOMax.com. (You may have to choose Sign In on the next page as well.)
- When prompted, select Sign in with a Provider.
- Choose Xfinity
- You’ll be prompted to sign in using your Xfinity ID and Password
- Once you’re signed in, please play any video.
- If the video plays successfully, please try signing in again through your TV Box.
- If you able to sign in through their TV Box, please try playing any video. (You should be able to do so at this point.)
If these steps aren’t successful, we sincerely apologize for any inconvenience. Please know that this is not an issue with your Xfinity service and HBO is aware of the issue and is working on a permanent fix.
suzieq68
Contributor
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20 Messages
4 years ago
Unfortunately, this did not work for me. I tried both my email as well as my husband’s email. Comforting to know this issue is not just with me. Hoping this can be resolved soon.
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suzieq68
Contributor
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20 Messages
4 years ago
Hello is there any update on this issue?
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user_10aa27
Visitor
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2 Messages
4 years ago
I've been experiencing this issue for a month now, any updates?
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user_cf1947
Visitor
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3 Messages
3 years ago
We have been having this issue ever since Xfinity picked up HBO Max. Every single time we try to watch something on it we get a message "Can't Verify you Subscription." We have cleared the cookies, tried to sign in again, everything. Sometimes we can't even get to the screen to get the code. It just loops us back around. Very frustrating.
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user_1ff02c
Visitor
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1 Message
3 years ago
I keep trying to login on my HBO MAX (app; iPad) and whenever I’m prompted to sign in via provider, I select Xfinity and then choose the same email and password settings that I use to login for XF services/website. Despite this, I keep getting the message “email, username or password is not valid”—this is incredibly frustrating as it ONLY seems to be happening via my iPad and no other devices (PS4, XBOX). Uh help.
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user_3d1638
Visitor
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1 Message
3 years ago
Thanks for letting us know about this I still don't have access to HBO max !!😠 just keeps saying can't verify my subscription 5 week and counting I refuse to pay my bill!!!
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