I was just sent a PX013ANM as an ‘upgrade’ replacement

I was just sent PX013ANM as an ‘upgrade’ replacement to my current MX011AN, but there are 4 year old posts on the Forum from people asking to trade in this same model for a new one. Why was I sent antiquated ‘upgrade’ equipment and how do I get an actual upgraded model STB? I also read on the forum that there is virtually no difference between my current MX model and the PX ‘upgrade’.

I want to feel special, Comcast, not like the redheaded stepchild who gets threadbare hand-me-downs.

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XfinityAlfonso

Official Employee

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1.3K Messages

2 months ago

Hello pamm2 we'd love to assist in looking at that equipment and getting out the most up-to-date equipment we can for you.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

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sheetszone

Visitor

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1 Message

This page does not have a chat icon so how do we request an upgrade. The chat bot just has me going around in circles w/o any solution.

I too have a very old PX013ANM and somehow the system says I have the latest :(

(edited)

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2 months ago

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XfinityBradM

Official Employee

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723 Messages

@sheetszoneThanks for reaching out to us on the forum. We are glad to see you were able to order the upgraded box by saying "4K" into the Xfinity Voice Remote. I love how easy that remote makes it to navigate the X1 system and find cool features on the box you're unaware of just by saying a general command!

We also see your DM and want to remind you that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. If you need any assistance with getting the new 4K box activated once you receive it, feel free to start a new post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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pamm2

I was just sent a PX013ANM as an ‘upgrade’ replacement

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