U

Visitor

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3 Messages

Mon, May 3, 2021 2:00 PM

How can i get rid of upgrade dvr plan message if i don't want to upgrade?

I have very little saved on my DVR and do not want to upgrade from 150 hours to 300 and want the message removed from recording so when I go to delete recordings I don't have to scroll back up.  Really need a way to just click something along the lines "No, Thanks.  I do not wish to upgrade at this time" and the notice goes away.

Responses

XfinityEva

Official Employee

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161 Messages

4 m ago

Hey @user_f46b3e Welcome to our XFINITY Community Forums for support with your DVR storage. We continue to match the storage allocation against the number of X1 DVRs in the home. This may be why you continue to receive the upgrade suggestion. Do you have more than one X1 DVR in the home at this time? 

Visitor

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3 Messages

@ComcastEva No just one X1 DVR with 2 small boxes.

Official Employee

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343 Messages

Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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450 Messages

@ComcastEva  please let the entire group know what the outcome is of this situation

thank you

Visitor

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3 Messages

@ComcastRob How do I send a private message.

XfinityAbbie

Official Employee

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456 Messages

@user_f46b3e This is a great question. You would send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Were you able to get rid of the message?  I would like to get rid of it too.

Official Employee

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116 Messages

Hey user_efb787! The message should go away after a while or have an option to decline/opt out. Can you take a screenshot of what you're seeing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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450 Messages

2 m ago

seems like they like to go private and keep the resulta for themselves - defeats the purpose of a public forum

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