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5hl
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Tuesday, April 7th, 2026 4:09 PM

Heavy pixelation on main tv box but XRE errors on both boxes

Problem first started maybe 5 weeks ago where some channels experienced heavy intermittent pixelation that also appeared in DVR recordings on the main cable tv box. It was annoying but I didn't have time to contact support. However, now I have our main tv box having intermittent issues of the following: pixelation, the XRE-03062 error and inability to load Xfinity apps. The other tv box can load Xfinity apps, but can't load any live tv because the XRE-03062 error message returns instantly and repeatedly after "Try Again" is selected.

I've already tried numerous attempts to fix using the Xfinity assistant and no attempt has made any positive change. I've also rebooted the main tv box and the secondary boxes. My Xfinity internet service is unaffected and there are no outages reported in the Xfinity app in my area. 

Can someone assist with troubleshooting this issue?

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10 days ago

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XfinityPeterH

Official Employee

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2.8K Messages

2 months ago

 

5hl I would be reaching out too. Since you have already completed the basic troubleshooting steps the next thing for us would be to have you send us a DM with your full name and complete address so we can work together on a resolution and if we need to send out a tech we can too. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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5hl

Contributor

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46 Messages

A technician came out and replaced the splitter (from 5-port to a 2-port) and re-terminated some coax connections and TV service has been restored

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20 days ago

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XfinityAirelle

Official Employee

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3.2K Messages

That's awesome news! Is there anything else we can help with at this time, or are we safe to get this thread closed as resolved? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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20 days ago

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5hl

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46 Messages

Yes, it can be marked as resolved 

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19 days ago

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XfinityAirelle

Official Employee

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3.2K Messages

@5hl

Great! In the event that you need assistance in the future, please create a new post. We hope you have a great day and take care! Bye for now! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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5hl

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46 Messages

14 days ago

The problem is back but with a different error number. No channels are working

Followed by another message that there is an outage in our area and maintenance to be performed 3 days from now! 

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XfinityRay

Official Employee

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3.9K Messages

Hi, @5hl! I am sorry to see your TV is offline. We never want that and are glad that you reached out for help. You did the right thing to run testing to the TV. Area maintenance is normally separate from an area interruption. Though your service will be interrupted during that time, it is planned in advance and done overnight to minimize the impact on our customers. Are you still seeing the same message or did the TV service start working again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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5hl

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46 Messages

Yes, still having problems. I checked with our neighbors who have Xfinity TV services and they are having the same problem as well. Status on the TV box no longer lists any outages or planned maintenance, but now only channel 703 works, all other channels have the original XRE-03062 error again.

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10 days ago

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XfinityDena

Official Employee

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4.3K Messages

Have you tried to reboot your modem and your cable boxes? @5hl

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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5hl

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46 Messages

Yes, rebooted the cable boxes and cable modem. No change. The main cable box is the coax connected model not wifi/internet connected and is the one with the issues. The other cable box is the IP model and connected by wifi and does not have issues. Internet has been stable outside aside from the scheduled reboot of the modem

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10 days ago

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XfinityDemetrise

Official Employee

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177 Messages

@5hl  Sounds like I may need to take a closer look at your account.  Please follow the steps below to send a direct message. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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