R

Visitor

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1 Message

Thu, Apr 29, 2021 9:25 PM

HBO Max

I have been having issues with HBO Max when I choose watch a movie, the HBO Max apps loads then it just turns black nothing happens. 

Responses

Visitor

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1 Message

2 m ago

i am having the samething , when i go to HBO MAX ,  GO TO BLACK SCREEN 

ComcastAmir

Official Employee

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6.3K Messages

Hello all, are you trying to view this content on your cable box or via the HBO Max app on a portable device? 

Visitor

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1 Message

Same issue, watching on HBO max app with xFinity box, I have checked with HBOmax support and they say its a xFinity issue

Official Employee

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2.5K Messages

Hi, . Please create your own post and we will be happy to help from there. Thank you!

Visitor

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3 Messages

I am having the same issue.  trying to gain access to HBOMax via xfinity app after the HBOMax screen, it will turn black.  I don't have this issue with Peacock

Visitor

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3 Messages

1 m ago

I am having the same exact issue.

Official Employee

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202 Messages

Hello, @user_94bc33, thank you for reaching out in our forum for help with your X1 app issues. I've been so happy to see all the added content this year, and HBO Max is definitely one of my favorite additions, so I can only imagine how you feel. I have your back and can definitely help out with this. Have you already attempted a hard reset of your cable box? Also, are you able to confirm if any other cable boxes are experiencing the same issue? 

Visitor

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1 Message

1 m ago

I choose a show or movie on HBO Max and it just goes back to the main HBO Max menu on my secondary receiver.

Official Employee

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213 Messages

Good morning, @SFHJP22. I hope you are doing well. :) Sorry to hear you are having HBO Max issues. Have you tried any troubleshooting yet on your end? Doing a reset of the box seems to fix most issues. 

Visitor

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5 Messages

1 m ago

Trying to connect to HBO Max on main tv (xfinity x1 box/dvr) - black screen - have previously watched on this tv. Same black screen in back bdrm - black screen where have previously watched. However, can connect to HBO Max on upstairs tv tonight. What is the problem???

Official Employee

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105 Messages

Hey there, @, thank you for taking the time to comment and let us know the issues you have been experiencing when trying to watch HBO Max. Have you attempted to troubleshoot the cable box using any of the above mentioned troubleshooting?

Visitor

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5 Messages

Thank you for this info - it worked! 
I hate seeing the xfinity advice to check your cables are plugged in & tight - never works!

Regular Contributor

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103 Messages

25 d ago

I had the same problem on my main TV (with X1 box)  and found the answer in another post. Here is the link to that post.

https://forums.xfinity.com/conversations/x1/hbo-max-black-screen-after-password-change/60a97b0955a9ae45811242fb

And this is the super easy fix - Seems to be happening when you change your password in your HBO/MAX account,
then try to connect through Xfinity / hbo/max app. and go from purple screen/hbo-max to black screen insead of

giving you your code number to enter on the hbo/max web page. After cleaning cookies & Local Storage Data in

Xfinity settings, Xfinity will now be able to see your new "password" instead of the previous one.

1.  Press the "Xfinity" button (on your remote)
2.  Click on "Settings" (Gear Icon)
3.  Click on & scroll to "Privacy"
4.  Click on "Clear Cookies and Local Storage Data" 


New Poster

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4 Messages

OMG Thank you so much it worked!  Now why cant xfinity tell us to do that instead of telling us to restart our box which doesnt work.  

Visitor

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1 Message

@BlueJeans07 

Thank you!!  I've been on and off the phone and messenger with xfinity for 4 days now!  None of the reps could help and  all bewildered as to what the problem could be. 

This one post just fixed my issue! 

Visitor

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5 Messages

@BlueJeans07 Someone else told me to follow your advice - it worked! Thank you!

Visitor

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2 Messages

@BlueJeans07 Thank you so much! It worked! 

Visitor

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2 Messages

9 d ago

Down below is bluejeans07 follow that advise and it solves the problem.

Visitor

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2 Messages

9 d ago

Find bluejeans07 below this posting. Follow what they recommend. It solves the problem.

Visitor

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5 Messages

7 d ago

I’m having the same problem for several weeks now. I keep doing a hard reset and go through the xfinity website for a channel refresh and nothing gets fixed. It’s really frustrating

Visitor

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5 Messages

I can sympathize. Try going to your privacy settings thru the xfinity button on the remote & clear the cache. You’ll get a code on screen to input on your phone & then it should work. I had to do on both tvs I watch in different rooms. But, hopefully, will work for you. I’m glad someone posted earlier how to do this. Because, when I see the msg to do a reset, I just want to scream or blowup the xfinity box since it NEVER WORKS! 

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