Visitor
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1 Message
HBO Max
I have been having issues with HBO Max when I choose watch a movie, the HBO Max apps loads then it just turns black nothing happens.
Visitor
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1 Message
I have been having issues with HBO Max when I choose watch a movie, the HBO Max apps loads then it just turns black nothing happens.
user_a07391
Visitor
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3 Messages
2 years ago
i am having the samething , when i go to HBO MAX , GO TO BLACK SCREEN
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user_94bc33
Visitor
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3 Messages
2 years ago
I am having the same exact issue.
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SFHJP22
Visitor
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1 Message
2 years ago
I choose a show or movie on HBO Max and it just goes back to the main HBO Max menu on my secondary receiver.
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user_e9ecfd
Visitor
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5 Messages
2 years ago
Trying to connect to HBO Max on main tv (xfinity x1 box/dvr) - black screen - have previously watched on this tv. Same black screen in back bdrm - black screen where have previously watched. However, can connect to HBO Max on upstairs tv tonight. What is the problem???
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BlueJeans07
Contributor
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125 Messages
2 years ago
I had the same problem on my main TV (with X1 box) and found the answer in another post. Here is the link to that post.
https://forums.xfinity.com/conversations/x1/hbo-max-black-screen-after-password-change/60a97b0955a9ae45811242fb
And this is the super easy fix - Seems to be happening when you change your password in your HBO/MAX account,
then try to connect through Xfinity / hbo/max app. and go from purple screen/hbo-max to black screen insead of
giving you your code number to enter on the hbo/max web page. After cleaning cookies & Local Storage Data in
Xfinity settings, Xfinity will now be able to see your new "password" instead of the previous one.
1. Press the "Xfinity" button (on your remote)
2. Click on "Settings" (Gear Icon)
3. Click on & scroll to "Privacy"
4. Click on "Clear Cookies and Local Storage Data"
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ForSomeGum
Visitor
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6 Messages
2 years ago
please follow BlueJeans07 Recommendations below; It solved my issue and should solve yours. A reboot suggested by Comcast Workers won't solve your issue.
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user_25848f
Visitor
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2 Messages
2 years ago
Down below is bluejeans07 follow that advise and it solves the problem.
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user_25848f
Visitor
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2 Messages
2 years ago
Find bluejeans07 below this posting. Follow what they recommend. It solves the problem.
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user_b5c785
Visitor
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5 Messages
2 years ago
I’m having the same problem for several weeks now. I keep doing a hard reset and go through the xfinity website for a channel refresh and nothing gets fixed. It’s really frustrating
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Lkpolo
Contributor
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409 Messages
2 years ago
That didn’t work for me.
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user_7e3b71
Visitor
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1 Message
2 years ago
I am having the same issue - This is on the TV Screen - the app on the IPAD works fine -
I have done a hard reset to the Xfinity box - I have cleared the cookies - when I am on HBO Max - it gives me a code - then I go on HBO.com/tvsignin - it tells me I am already a member through Xfinity - I then get HBO - but when I choose a show - it takes me right back to the Sign In Screen again. Why hasn't Comcast fixed this? And HBO Max states it is an X-1 problem HELLO!!!!! Comcast - what's up
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user_1a190f
Visitor
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2 Messages
2 years ago
Two days ago I had HBO Max and I know I pay for it but now it says can not verify your subscription and I have combed Xfinity and comcast website and sent same message to the ridiculous "assistent" and get nothing, this always make me wonder why I just don't go to ROKU and bag COncast, you can't call and they are the WORST at public relations, no way to resolve issues and I pay $300 a month for this!!!!
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user_1a190f
Visitor
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2 Messages
2 years ago
This comcast is awful at customer service. HBO Max says can't verify subscription and I pay $300 a month for all channels on earth. No way to get this resolved except messages to an "assistant" who keeps repeating itself/. Should just go to Roku
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