J

Visitor

 • 

2 Messages

Sat, May 22, 2021 9:43 PM

HBO Max black screen after password change

I changed my HBO Max password from my phone. I went to get onto HBO Max on my tv and it shows the loading purple screen for a second, then goes to a black screen. I already restarted the modem and x1 box, and it is still doing the same thing.

Responses

Accepted Solution

jx2x2004

Visitor

 • 

2 Messages

2 m ago

For anyone else, I was just on the phone with them. They did 2 system reboots and a system refresh. Those did not work. You will need to clear all of your app data.

1) Press the xfinity button

2) Go to settings (the gear icon)

3) Privacy

4) Clear cookies and local storage data

This only took about maybe 2 minutes to do and now everything is working great.

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