Visitor
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2 Messages
HBO Max can not verify subscription
Two days ago I had HBO Max and I know I pay for it but now it says can not verify your subscription and I have combed Xfinity and comcast website and sent same message to the ridiculous "assistent" and get nothing, this always make me wonder why I just don't go to ROKU and bag [Edited: "Inflammatory"], you can't call and they are the WORST at public relations, no way to resolve issues and I pay $300 a month for this!!!!
CCAnna
Problem Solver
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874 Messages
4 years ago
Thank you for reaching out over Xfinity Forums @user_1a190f. I can truly understand your frustration. This must have been very disappointing for you when attempting to watch HBO Max. We certainly never want our loyal customers to have this experience. You have reached the right team to help.
First have you tried the solution others have suggested.
1. Press the "Xfinity" button (on your remote)
2. Click on "Settings" (Gear Icon)
3. Click on & scroll to "Privacy"
4. Click on "Clear Cookies and Local Storage Data"
Can you let us know if this worked and you are able to login to HBO Max?
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user_2c7f13
Visitor
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1 Message
3 years ago
I had the same problem - and it worked for me. Thanks for posting.
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