Visitor
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1 Message
Having black bars on movies.
In the past few months most of the movies I watch are either having black bars on top and bottom or the sides. This happens in all rooms so wondering what might be causing this now.
Visitor
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1 Message
In the past few months most of the movies I watch are either having black bars on top and bottom or the sides. This happens in all rooms so wondering what might be causing this now.
BIslander
Problem Solver
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634 Messages
3 years ago
That happens when the aspect ratio of the program is different from that of the TV. Many films are wider than 16:9 and you get the top and bottom bars. Much older films are more square and you get the side bars.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
It is also likely that to are watching a 420p channel on an HD television.. Have to looked for the HD channels on your cable?
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CCJosh
New Problem Solver
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452 Messages
3 years ago
This is certainly not the experience that we want you or anyone else to have, @user_b46522. Have you had a chance to check the cables, and your aspect ratio on your cable box and television/monitor? You can learn more about it here https://www.xfinity.com/support/articles/tv-aspect-troubleshooting. Let us know if this helps or if you are still having this issue.
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