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2 Messages

Saturday, July 24th, 2021 2:05 AM

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Green screen

I'm getting a green screen when I switch to HDMI. It flips between green and black. The Xfinity flex isn't working. I've tried unplugging and reconnecting same thing. No issues with internet because everything else is working properly. Do you have solutions? 

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3 years ago

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XfinityChad2

Official Employee

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263 Messages

4 years ago

Can you try a different HDMI cord and input?  That’s usually means there is an issue with the HDMI connection b/w the flex box and TV. 

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user_c6c369

Visitor

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2 Messages

3 years ago

I'm experiencing major green screen issues. Tried reboot several times, pulled out cable then reattached, but still green. Guess next step has to be Comcast technician?

(edited)

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CCDaryl

Problem Solver

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828 Messages

@user_c6c369

 

I wanted to check in and see if you were still seeing a green screen on your TV? If so, please send me a direct message with your full name and address. You can send me a direct message by clicking on the chat icon located in the upper right (left of the bell), then click on the pad/paper icon, and lastly choose Xfinity Support. 

I no longer work for Comcast.

3 years ago

0

user_3f2ff0

Visitor

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1 Message

I have the same issue. I get the welcome screen, screen flashes, then a solid green. I've tried unpluging video *both ends) and power, and tried it on all three inputs to my TV. Same result.

3 years ago

0

CCBiancaB

Problem Solver

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574 Messages

Hi, @user_3f2ff0! Have you tried a different input or HDMI cable?

I no longer work for Comcast.

3 years ago

0

user_5f6d23

Visitor

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1 Message

3 years ago

Same issue. Turned the tv on this morning and screen was just solid green. Tried unplugging HDMI and power cord multiple times with no outcome. When I hooked it back up I got the “welcome” screen then right back to green it goes. This is my 2nd box in under 2 months. If this box is no good I’m cancelling my subscription. This is ridiculous 

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XfinityJeniece

Official Employee

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2.7K Messages

Thank you so much for reaching out through Xfinity Forums! I am so sorry you are still having issues with the new box. We definitely want to get this resolved for you. Have you tried replacing the HDMI cable as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5a3fdc

Visitor

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1 Message

3 years ago

Same problem. Green screen, ran through all troubleshooting, no change. All other devices work, so not a television issue. In previous post you say try a different HDMI cable? How does cable work in on minute, and then just stop? Cable is never touched, or is not loose…don’t understand how that happens. Have X1. Please help if you can.

(edited)

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XfinityBillie

Official Employee

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3K Messages

HDMI cables can go bad so we do always recommend trying a different cable as a basic troubleshooting step. If you have already tried a different HDMI cable I'm happy to go through some additional troubleshooting steps with you to see if we are able to resolve the green screen for you. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_87e221

Visitor

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1 Message

3 years ago

I have the same issue. I get the green screen when plugging my xfinity flex box into my tv. I have switched HMDI inputs on my tv (no improvement) and have also verified that the HDMI cable itself works fine (used it to connect my computer to tv). So it is looking like the issue is the Xfinity flex box.

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