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user_ay9ggi
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Monday, November 25th, 2024 12:29 AM

Freeze and jumps

Every channel on every tv/box I have is jumping and or freezing. It just freezes and then comes back. Sometimes is a split second, sometimes its many seconds. It's been going on for two days. I have reset the entire system. I have reset every cable box multiple times. I have unplugged everything. I have no clue what else to try. I have fought the stupid chat bot to my own insanity. I have tried twitter and I'm getting ghosted. I'm so frustrated.

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20 hours ago

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user_7c497u

1 Message

3 days ago

I am having the EXACT same problem, and so is my girlfriend across town! We are in Albuquerque. It started a few days ago. One thing is that I happened to turn on the TV when xfinity was doing a cable card firmware update the other day. I've had this cable card for 10 years (it's in a TiVo)  and never seen that before. Our TVs freeze for a second, or for a few seconds, and sometimes 10 seconds. During a 10 second  freeze I get a "channel unauthorized" message then things go back to normal. Shorter ones are just pauses. I came here specially searching for others with this exact problem. You are not alone. 

0

J5280go

1 Message

3 days ago

Same happening in South Denver Metro. I thought maybe I knocked something loose cleaning but I’ve reset connections, hard booted the system and refreshed.  Glad to know I’m not alone in this. 

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XfinityRay

Official Employee

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2.3K Messages

Good evening, J5280go! I apologize that your cable service has been acting up and appreciate that you reset the connections, equipment, and did a system refresh. Those are all perfect steps to take! We are happy to help and don't want that happening. Are you noticing this on Live TV, On Demand, the apps, or with anything you are doing? Have you had any signals sent to your equipment by an agent? We have an initialize signal that fixes this a lot of times when the steps you tried don't work. It can only be sent by an agent is why I ask. 

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20 hours ago

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user_ufojkp

2 Messages

2 days ago

Same happening in San Francisco Bay Area. Frustrating.

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