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user_b4b9b1
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4 Messages

Thu, Jun 10, 2021 4:43 PM

favorite tv shows not showing in favorite menu

I have several tv shows flagged as a favorite and have record set on them as well. The problem is if you Now go to the Favorite tv show menu a good portion of them are Not Listed even though the tv show is scheduled to record a future episode? I have 18 Favorite shows listed on the favorite page/menu but I actually have 26 favorites and they Do Show Up in my scheduled recordings? 

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Updated 

3 m ago

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XfinitySelena

Official Employee

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192 Messages

3 m ago

Hey @user_b4b9b1! Thank you so much for reaching out to us here over our Forums platform. I am sorry for my confusion, did you mean that not all your favorite shows are appearing on your list but they are all set to be recorded? 

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user_b4b9b1

Visitor

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4 Messages

As I pointed out I have the exact same issue as the other customer I have several favorites that do not show up in the favorites menu and I have recordings set that do not show up in the scheduled menu yet if you go to the TV Guide it shows that it is going to record in the future?

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3 m ago

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XfinityBillie

Official Employee

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451 Messages

So, I want to make sure that I am 100% on the same page as you. You are only seeing about half of your favorites showing the the favorite guide itself. The recordings you have set don't show up in the scheduled but you can see that they are set to record on the guide?

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3 m ago

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user_b4b9b1

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4 Messages

Correct...and I can actually play a Non Showing Program if I use the Remote option on the Mobil App...I know Weird.

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3 m ago

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XfinityAirelle

Official Employee

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339 Messages

We would like to look into this further.  Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 m ago

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user_b4b9b1

Visitor

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4 Messages

3 m ago

We have the exact same issue and I just got a new box and I still have the issue?

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user_2d6eba

Visitor

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1 Message

3 m ago

I need to schedule a service call for phone lines and equipment update

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dcfox

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371 Messages

@user_2d6eba Your issue has nothing to do with this thread. You should start your own one.

(edited)

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3 m ago

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