ERROR CODE: XRE-03121

Just a heads up for those who get this code. Tech support says it's a loose cable connection. Not in my case. I replaced the X1 4k box (VG1v4, 4th time in a week). After first 2 boxes that had their own issues, the 3rd one worked but my other 2 tv's boxes were acting up. Everything worked except live tv viewing. The guide pulled up no problem, the recordings played no problem etc. Error Code XRE-03021 on the tv's. Restarted everything many times but no change. Called X1 tech support and they were adamant that a cable was loose. After explaining the box was swapped out and everything worked fine before that, they stood by the loose cable. I told them that i believe the DVR/buffering was causing the problem. No way they say. They wanted to send a Tech which I agreed as long as there was no $100 charge. They agreed to wave it. I told him to make sure they send a new 4k box. Fast forward to the Tech arriving after 2 no shows. I explained the issues and asked if he brought a new 4k box. He said they don't allow them to have any 4k boxes on the trucks. Weird. He said he has an older box... XG1v2, I believe. I was willing to try it since I have also been having pixelation issues on and off for years. He hooked it up and all tv's worked of course with no error code. It was the 4k box. Tech has no idea of this error code being connected to a bad box. . Now they do.

The "new" non 4k box works slower than I have ever seen. It lags so bad and will not connect to any app including Netflix and Youtube etc. Back it went to the store and I picked up another 4k (XG1v4) box. Used of course. No new boxes anywhere on the planet I guess. Came home and unpacked the box. It was full of loose pieces of what sounded like plastic bouncing around in there. Luckily it worked. and all good now except the dreaded pixelation. Go wireless and ditch the cable boxes.