Skip to main content
user_f3shk0
1st Topic
1st Reply

Visitor

 • 

5 Messages

Tuesday, February 3rd, 2026 11:36 PM

Closed

Error code APPS 04036 when trying to connect to YouTube using voice remote

Other apps (Netflix, Prime) are working nornally, but for the last 3-4 days error code APPS 04036 pops up when I try to bring up YouTube.  I have tried turning off and on, unplugging the box, and a system refresh. 

Question

 • 

Updated 

15 days ago

29

1

0

Oldest First
Selected Oldest First
user_f3shk0

Visitor

 • 

5 Messages

22 days ago

Also tried getting a resolution with Xfinity Assistant, but that also hasn't worked. 

7

0

XfinityJeniece

Official Employee

 • 

3.8K Messages

Hey there, @user_f3shk0, thanks for reaching out through Xfinity Forums regarding your error on YouTube. We want you to be able to watch all of your favorite content through your box. Have you tried troubleshooting your internet connection to see if that helps with the issue? Are you having any other issues with your internet services?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

20 days ago

0

user_f3shk0

Visitor

 • 

5 Messages

I have tried that, and I have also tried to resolve the issue on the phone with a technical specialist (I don't remember the exact title).  Sadly, I still cannot access YouTube using the Xfinity remote.  Another Xfinity technical specialist called me to say the problem is my TV (although I can access YouTube via my Smart TV, so this response doesn't make sense to me) and I need to call the TV manufacturer "to reset the app."  Mostly I have just given up hope of accessing YouTube through Xfinity. 

20 days ago

0

XfinityAirelle

Official Employee

 • 

3.1K Messages

 

user_f3shk0 I understand how it can be frustrating when you feel like you aren't getting the help that you need. Our team will be happy to look into this for you further. 
 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

20 days ago

0

user_f3shk0

Visitor

 • 

5 Messages

@XfinityAirelle​ I have sent a DM. 

15 days ago

0

XfinityKassie

Official Employee

 • 

2.3K Messages

@user_f3shk0 Thank you for the DM! Since I'll need to get some account details, we'll work in DM for now. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

15 days ago

0

forum icon

New to the Community?

Start Here