Visitor
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1 Message
"Emergency" weather alerts
There is something incredibly stupid and incredibly annoying going on with my local Xfinity (Colorado Springs). Three times this week there's been moderately bad weather, and the Emergency Alerts interrupt TV watching over and over again. The first day there were actually 6 of us trying to watch something on Hulu, and 6 TIMES were kicked off in a span of 2 hours for the shrilly loud and unskippable alert. The next day it occurred again, 6 times in probably less than an hour. The weather was not in any way emergency level, by the way. If you're using OnDemand or an app or even rewound live TV, everything is disrupted and you have to start again.. and on the apps, it doesn't even do a good job taking you back to where you were.
It's starting to happen again today.
The thing is, you can see who is bringing you the alert- at the end it says "this message is from KILO FM" etc. But there are FOUR different local stations that are sending the alerts. At least, I noticed four. So this is the problem, that they have no coordination. Instead of one alert, you get 4. Only one needs to be doing it.
How can this be solved? No way to disable them, is there? There isn't even a local office for Xfinity to call (of course), only the 800 number, and the stations only have "Studio lines", who won't know anything. Absolutely ridiculous, that this is going to happen anytime there's thunder around here.
Official Solution
XfinityXanadu
Official Employee
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300 Messages
1 year ago
Xfinity doesn't issue, control or alter the alert messages in any way. Xfinity merely passes through messages that federal, state or local authorities choose to send to the public. Xfinity has a regulatory obligation as a cable operator to pass-through Emergency Alert System alerts. The Emergency Alert System is intended to inform the public about local, state or national emergencies that may be of importance to the customer. Xfinity customers cannot opt out of receipt of these alerts.
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CCLamont
Problem Solver
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519 Messages
1 year ago
@user_6edf01 I apologize for the troubles experienced. I am here and would love to help.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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user_3c4163
Visitor
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1 Message
1 year ago
I totally agree!!!! Today my shows were interrupted 5 times for thunderstorms. I’m inside watching TV, so what do I care about some thunderstorms? I really wish there was a way for us to opt out of these non-emergency announcements.
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avsfan.1
Visitor
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1 Message
1 year ago
I just responded to these concerns and definitely agree with how insane the EAS alerts have become. I’ll keep this short just in case my first post appears eventually?? Robert Hartman in Colorado Springs
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user_94d827
Visitor
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1 Message
1 year ago
We should have a way to opt out or alternately Comcast needs to develop technology that ensures we can watch programming from the time the EAS started and don’t miss any content. This is maddening. When we were with DirecTV never had these issues. Maybe time to return.
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