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Donnajoe64
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Wednesday, September 18th, 2024 11:09 PM

DVR won’t fill play General Hospital Episodes

Hi, I record and watch General Hospital each day and sometimes the stream from the DVR works perfectly and other days, like today, it plays a quarter of the episode and then sound cuts out and the video tells me I’ve reached the end of the episode.

This isn’t the first time this has happened. I’ve had  a tech come to my house 3x and replace the box with no actual solution working. I can’t seem to get the help I need to fix this problem because it is annoying that this is a recurring issue when I pay so much for cable service.

Can someone from Xfinity please help me figure this issue out? Thanks.

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2 months ago

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XfinityJorge

Official Employee

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1.7K Messages

2 months ago

 

Donnajoe64 Thank you so much for using our Forums and we appreciate you working with us. We understand that you have DVR issues with your TV service and our team is here to work on this. If you are still impacted, please send us a DM with your name and address. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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Donnajoe64

2 Messages

I am still having this issue ---I have changed out my DVR 3 times.  

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2 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

 

Donnajoe64 feel free to respond to our message we sent you. We are happy to help in our direct messages. :-)

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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