Frequent Visitor
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15 Messages
dvr will no longer series record a single show
Court TV (channel 1191 in SE MI) has three sessions of the show daily back to back starting at 9 am and running until 7. All are called 'Court TV Live'. Up until recently I could series record all three daily episodes. Now I can't even series record one but can do other series recording on the same channel. I have unplugged the DVR, did both a restart and refresh and it doesn't work on either of my TVs or in the online streaming option. Troubleshooting is useless because it just asks me to do the same things I already did and the both doesn't have an 'other' option. So far this is the only series that I'm aware there is an issue with.
XfinityPaula
Official Employee
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1.2K Messages
4 months ago
@madmad1 Hello! Thanks for reaching out to us on our Xfintiy Forums for help with the DVR schedule. I'm sorry that it's not recording all the show as you would like. I would love to help out and make sure that all programs you want recorded are recorded.
I checked out the current programs on Court TV, and it's showing that it is airing a repeat program that was first aired on 7/22. It's possible that the series recording settings is preventing the programs from being recorded if the series setting is set to New Episodes only. Can you check that setting for me please? This link offers the steps to record a series and where to check your recording options.
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XfinityFrank
Official Employee
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1K Messages
4 months ago
@madmad1, We want to thank you for reaching out on the Community Forum for support with your DVR recording issue. As we discussed, let some time pass, and try setting up the series recording again to see if the issue clears. Never hesitate to create another public post for any of your future account and service needs!
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