chit_chatgirl's profile

New Poster

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5 Messages

Wed, Jul 28, 2021 2:58 PM

dvr recordings disappear each day then reappear the next

I'm having a weird issue with my X1 box. Random shows will disappear from my DVR and then reappear the next day. We realized that if it was the first time that day going to saved recordings, then we would see everything. If we closed out and went to the recordings 5 minutes later, random recordings would disappear until the next day. I didn't matter if we had watched them or not. We only have 3 recordings (3 one hour shows) on the dvr right now and only one recording is showing. I've had reset signals sent multiple times and it doesn't resolve the issue. 

I also started noticing that occasionally when fast forwarding at 1x or 2x speeds it will randomly skip to the end of the show and ask if I want to delete because it appears I have "finished watching". I was only 10 minutes in to a 1 hour show. Any ideas? I feel like this is most likely a hardware issue. 

Responses

Official Employee

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142 Messages

2 m ago

Hi there @chit_chatgirl, thank you for reaching out! I hope you are having a fantastic day! I know how important it is to fix the issues you’re having with DVR recordings. Thank you for sharing these details with me. I’d like to ask, do you notice this only happening from the box? Are you able to sign into the Steam app and see all the recordings there by chance? 

New Poster

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5 Messages

2 m ago

They disappear from the stream app also. 

Official Employee

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333 Messages

Oh no! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

 

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