New Poster
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5 Messages
dvr recordings disappear each day then reappear the next
I'm having a weird issue with my X1 box. Random shows will disappear from my DVR and then reappear the next day. We realized that if it was the first time that day going to saved recordings, then we would see everything. If we closed out and went to the recordings 5 minutes later, random recordings would disappear until the next day. I didn't matter if we had watched them or not. We only have 3 recordings (3 one hour shows) on the dvr right now and only one recording is showing. I've had reset signals sent multiple times and it doesn't resolve the issue.
I also started noticing that occasionally when fast forwarding at 1x or 2x speeds it will randomly skip to the end of the show and ask if I want to delete because it appears I have "finished watching". I was only 10 minutes in to a 1 hour show. Any ideas? I feel like this is most likely a hardware issue.
CCMike1
Official Employee
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933 Messages
4 years ago
Hi there @chit_chatgirl, thank you for reaching out! I hope you are having a fantastic day! I know how important it is to fix the issues you’re having with DVR recordings. Thank you for sharing these details with me. I’d like to ask, do you notice this only happening from the box? Are you able to sign into the Steam app and see all the recordings there by chance?
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chit_chatgirl
New Poster
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5 Messages
4 years ago
They disappear from the stream app also.
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