DVR Recordings Deleted

@XfinityDemitrius​ I have read the FAQs and it says on the info there:

What save options do I have for recordings?

• Save Until Space Is Needed: Most recent recordings will replace older recordings.
• Save for 1 Year: All cloud DVR recordings will delete after one year. Future recordings will not record unless you manually delete some older recordings.

And yet when I go to record something now, the ONLY options I have are "Until Space Is Needed (Up To One Year)" or "Up To One Year". So no matter WHICH option you choose, I'm STILL going to lose my recordings after ONE YEAR, even though part of the service I am paying for INCLUDES DVR storage. If this is what "cloud" storage means I'd rather go back to saving programs locally ON THE BOX. At least then recordings I saved FOR A REASON will still be there when I try to watch them three years (or whenever) from now.

I am failing to see the logic behind why recordings are now being deleted after one year. I always try and keep the recordings below 70% SPECIFICALLY so I wouldn't lose older recordings that were important to me and are now, sadly, gone and irreplaceable. But this is the sort of thing I have unfortunately come to expect these days, ever since the day I went to watch a movie on TCM (which was included in the package I originally signed up for) and found I needed to now upgrade to a higher package full of stuff I have zero interest in to see the channel. It would be funny if it wasn't so ridiculous.

I work in the broadcasting industry and I cannot come up with one single logical reason why programs "need" to be deleted after one year, especially if storage is kept under 75% full. Yes, I am upset about this because again it is something that adds zero value to my service (in fact, it takes AWAY from my service) and keeps me feeling like I am in abusive relationship with my cable company, which is pitiful. At the very least, there should be a lower (or no) DVR service charge if you're not even going to be allowed to keep your own recordings. On the DVR. That you are PAYING for.

@PeteRFNY  this doc https://www.xfinity.com/support/articles/x1-recover-a-recording may help in recovering your recently deleted recordings. 

@XfinityThomasC​ Yeah no everything is gone. Unless YOU can restore by programs from prior to 9/1/22 I'm very not satisfied with this new policy. The fact that I cannot keep my OWN recordings longer than one year is completely unacceptable. 

Oh, no! I would definitely feel the same way if I had important recordings that I wanted to keep, @PeteRFNY. Just to confirm there are no recordings appearing in the recently deleted folder? This is definitely not the experience we like to hear about. Here is a great link to our feedback section to make sure your feedback is heard.

https://collect.iperceptions.com/?lID=1&rn=123531&pID=1&hs1=102214&hs2=91787&siteID=1&referrer=Link&sdfc=03b756c0-123531-0dcbb1db-cd59-44d5-8c25-4e78d3da0dac&source=91787&destination=commentcard&width=680&height=750

@skintime​ It just sucks because we pay elevated fees for cable and you can't even keep your own recordings which is just ridiculous. They deleted all of the coverage my wife recorded when Queen Elizabeth died (she's into the royal family stuff) - thankfully I was able to find a lot of the footage online so I was able to recover most of it on my own - still extremely aggravating how little they care about the needs of the end user.

@skintime @PeteRFNY We understand the importance of being able to keep all the recordings you love, and know it can be frustrating when ones you want to keep are deleted. At this time, there is only an option to store recordings on your DVR box for up to one year. When something new is being recorded, and you are low on space, then your older recordings will start to be deleted to make room for new ones. If you have your recordings marked as "Save for 1 Year" then those recordings won't be deleted to make room for new ones, but will be deleted after 1 year. Any recordings set to "Save until space is needed" will be deleted to make room for new recordings when needed, starting with the oldest recording available. More information regarding storage and deleting recordings on the physical box itself can be found on our X1 DVR Service Overview page.

While I understand this storage limit may not be ideal, we do value your feedback and input. I do encourage you to submit your feedback on this using the survey link provided in Gabriel's message above as this is the best way to ensure your feedback is submitted and help work towards a possible change in this process.

[Edit: Updated DVR Service Link]

"Not Ideal" isn't exactly what I'd call it, but this is a family forum.

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Thanks for posting to let us know you are experiencing issues with your DVR recordings, @user_defdba. To confirm, you followed the steps listed here, on how to Recover a Deleted recording from your X1 DVR. Correct? 

Hello and welcome to Comcast @user_90j9ey.  I am sorry to hear that your DVR recordings have been disappearing after the updates. I recently experience the same issue so I understand how frustrating this is.I was able to get my DVR recordings back, just by rebooting the DVR box manually. Have you tried to reboot the DVR box manually? 

Amen!  If only I could get my Pens game from my birthday back!

Hello @user_h356jf. All cloud DVR recordings will delete after one year. Future recordings will not record unless you manually delete some older recordings.