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user_128f06
1st Topic

Visitor

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3 Messages

Wednesday, March 29th, 2023 2:25 AM

Closed

DVR Playback pixilated and skips

Often playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more of scene and sound. Sometimes happens with live viewing but the frequency and duration during recorded shows is more significant and makes some shows unwatchable.

resetting the box has not helped.

Question

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Updated 

2 years ago

133

1

0

CCAlicia

Contributor

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250 Messages

2 years ago

Hi @user_128f06 Thank you for taking the time to reach out through Xfinity forums! Oh no! How frustrating! Are you still experiencing this issue?

4

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user_128f06

Visitor

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3 Messages

@XfinityAliciaA​ yes, it happens on almost every recorded show. Sometimes it only skips 1-2 seconds but other times, it skips 15-20 making it very hard to watch anything saved on the dvr.

2 years ago

0

CCJennifer

Problem Solver

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743 Messages

@user_128f06 I hate to hear it's still happening. We're happy to help you. Please check the connections to ensure they're all tight. If you happen to have another HDMI cable to test out, that can be helpful as well. 

I no longer work for Comcast.

2 years ago

0

user_128f06

Visitor

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3 Messages

Connections are tight and cable swap didn’t change anything. Recorded shows are still skipping 

2 years ago

0

CCEthan

Official Employee

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1.4K Messages

@user_128f06 Send us a direct message with your name and address and we can look everything over. 

 

Make sure you are signed in to forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon.

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

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