chgeier's profile

Regular Visitor

 • 

2 Messages

Sunday, March 6th, 2022 6:24 PM

Closed

DVR not recording

My recent shows that are set to record are not recording. When I go to the shows, I do have them set to record. My DVR says I have no upcoming recording scheduled.

Official Employee

 • 

2.8K Messages

3 years ago

I am sorry to hear that you are having issues with your recordings. I know I mostly watch my DVR since my kids always take over the TV. Are you using the record a TV series function or just record a program? The link: https://comca.st/3tH8KPj is helpful in managing your DVR. 

 

How to record a TV series


1. While in TV Listings, highlight the TV series you want to record, press the Record button on your XFINITY remote twice and select the Series Recording option.
2. You can also press the Info button, select the Record icon from the Program Information screen and select the Series Recording option.

Visitor

 • 

1 Message

3 years ago

I'm having the same issue. The series shows as set to record but doesn't show in the scheduled recordings and obviously isn't recording. I don't have a box I use the stream app on my firestick. Please help

Official Employee

 • 

1.6K Messages

Hello @user_98d55c and thank you for reaching out about your DVR recordings. Are you having this issue with other recordings or just this one series? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 years ago

Having a problem with recording a show.... we have recorded this show for the past year or so... but now we have to record each show ---have to go to guide and scroll over each night..... and hit the record button and will only record that night (will not record any record when we hit multiple recordings.... if I don't get a reply here.. will call directly ... we have multiple other records and no problems... just seems to be this one program... it is wheel of forturn.... LOL .... will not let me record multiple shows .. each night have to record each night individually .. .HELP.... 

Official Employee

 • 

695 Messages

Hello @user_77edd0, thank you for reaching out to us. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

2 years ago

I have the same issue.  Programs were all recording just fine then some dropped off.  I set the programs to record, receive the 'press to confirm' button and everything looks right but the programs do not record.  Any solutions found?

Visitor

 • 

2 Messages

2 years ago

I am having the same issue with programs not recording.  Up until about a month ago all programs were recording fine then some dropped.  I re-programmed these shows to record and received the 'press to confirm' but shows do not record.  Has there been any resolution to this problem?

Official Employee

 • 

1.4K Messages

Hey there @user_8cb347! Thank you for taking the time to reach out and being part of the Xfinity family. I'd be more than happy to look into this for you. It sounds like there may be an issue with your specific DVR. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here