Duplicate Recordings

I scheduled a DVR recording for a basketball game on 1 channel (628 PAC12). This game also happens to be available on 1330 PACWA. Despite wanting 1 recording only from 628, it records the game on both channels (duplicates). While the game is in progress, I attempt to delete or cancel the duplicate copy. If I do that, it deletes both copies (not just the duplicate). This has occurred multiple times. It is a problem because I am near capacity on my DVR - and I don't have space to spare.

Responses

XfinityVictor

Official Employee

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885 Messages

9 months ago

@conlodr Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_de5da4

Visitor

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5 Messages

6 months ago

I am having this same problem on multiple channels with multiple recordings every single week. I set certain shows to record and they record from the channel I set them on and they also record a second recording from some other random channel. It happens every week the with CBS shows Survivor and Amazing Race and just tonight, 05/12/24, I set Interview with the Vampire on AMC and it is also setting a duplicate copy for the Sundance channel. If I either delete the secondary channel recording before it records or after or even during recording, it deletes both copies which means I have to leave both on my dvr box until I finish watching the recording. I'm getting very frustrated with this! I've tried everything to fix this problem!

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rjc1247

Contributor

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222 Messages

Same issue here, though it has happened multiple times in the past on different channels as well...

(edited)

6 months ago

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XfinityJorge

Official Employee

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1.7K Messages

user_de5da4 Thank you for post on our Forums and we are happy to be of assistance to see what is going on with your recordings. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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6 months ago

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XfinityJanelle

Official Employee

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1.3K Messages

HI @rjc1247 Thnak you for reaching out on the Xfinity Community Forums. When the recordings are set up is the option for new episodes only being selected?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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rjc1247

Contributor

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222 Messages

Yes......................

6 months ago

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XfinityMichaelC

Official Employee

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4.1K Messages

Thanks for letting us know, @rjc1247! If you happen to have the recording set up for a sports team, it might be trying to record based on the team name alone. It sounds like we might need to have a closer look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

6 months ago

0

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conlodr

Duplicate Recordings

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