Do you want to keep using voice guidance

I keep getting the message over and over when setting up my replacement cable box. ...

Please see https://www.xfinity.com/support/articles/video-description and/or https://www.xfinity.com/support/articles/x1-voice-guidance.

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@user_976e7d Hello, are you still having trouble with your cable box at this time? We can help if you are still experiencing issues.

I am having this problem.  I am being forced to switch to X1 after being a Comcast customer since 1985.  I have received three new boxes.  One box set up pretty easily.  The other two WILL NOT GET PAST THIS WINDOW.  I have answered No, I have answered Yes, I have pressed every button. 

I have had a phone conversation with tech support, and an online chat with tech support.  Several signals have been sent to the boxes.  I have ensured that all the connections are tight and in the right place.  The boxes have been rebooted probably 20 times.  Each time, the Welcome screen appears, I answer No to Voice Guidance, then audio and video setting are optimized.  I get to select a name for the box, and then, BAM, the Voice Guidance question is back.  Regardless of the answer, the screen comes back again and again. 

Could the original box be sending some wireless signal that inferring with the set up on the other two boxes?

I have a tech visit scheduled for Tuesday but this issue just annoys me no end.  It should not be this difficult to watch television.  If anyone can get these two boxes past this screen and get the services playable, it will be greatly appreciated.

Same here.  When I called, the agent INSISTED the problem was with the remote, even though the remote worked for everything except the stuck Voice Guidance screen.  After replacing it, surprise, the problem was not with the remote.  So I called again and got nowhere except a hang-up because their system said I was having a service outage, which was not true.  My service was fine with the old box.  An agent called and admitted the problem was with the box.  So I returned the second remote and the faulty X1 box. and hooked the old box back up.  I got another agent call today, and instead of sending me a new X1 box, he wanted to send me a Flex box and change my service because my current plan is "grandfathered in" and "legacy" and I need a new plan.  Funny, all those emails I was getting to change my box didn't say anything about having to get a new plan that does not offer what this plan does.  So, I am using the old remote and the old box and expect I'll be getting more emails and calls to change my service and box.  Maybe I will if they can send me a box that actually works.  Or maybe I'll cancel altogether and go with YouTube TV.  Comcast has the worst "customer service" in the history of customer service where you can't speak to an agent unless they are selling you something.

Anyone get a resolution on this? I have the same issue

I just posted a long explanation that I don't see here so I am posting again.

A Xfinity tech with 14 years experience came yesterday.  He tried to reset the first box and it STILL wouldn't get past this point.  He replaced the box and the service is now working.

He reset the second box and it is now working.

He also examined the cable origination point to make sure all the connections were good there.  He was here about an 1 1/2.

All this hassle for X1

Same issue here. Looked like a remote issue originally but it definitely is not.  I went and got box swapped today after an evening of unsuccessful help on the phone and when I went to set up new box, same issue. Not sure what this problem could possibly be.  Maybe something with the RG6 coax? Did anyone get a resolution without a tech coming out?

I am having the same problem as described above.  I also tried to switch back to my old box and it won't even turn on now

I picked up a XG1a box at the xfinity store today to replace an older XG2 (so I could get the DVR service).  During setup I also get stuck at the "do you want to keep using voice guidance" screen.  I have done multiple resets and cable connection checks with no change.  I spent about 1/2 hour on a call with a service rep who did some remote checks but was not able to solve the problem.  The suggestion was to try another box, so I will go back to the xfinity store tomorrow.

I have the same problem. I hooked up a new box this weekend, and then got stuck in a loop of being asked if I wanted to use voice guidance. Restarted the box, etc., but to no avail. For now, I've switched back to the old box which is working.

How do I fix it to use the new cable box?

Thanks

I’ve had the identical problem with two different boxes in recent days. Did you by any chance NOT pair up a remote when prompted to do so? (You’re given the option to do it later). 

That's where my problem started. Once I declined to pair a remote, it got caught in an endless loop at the "Do you want to keep using voice guidance" screen. Regardless of whether you select Yes or No, the boot up sequence keeps coming back to this prompt and will never finish booting. 

Not to be discouraging, but I’ve spent easily over 8 hours on phone and chat with tech support since last Thursday, and despite all their remote diagnostics, they can’t fix it. 

Today I picked up a new box (my third this week!), and this time when I got to the prompt about pairing a remote, I said Yes and paired it. After that, the boot process completed normally!

I've tried to convince XFinity that there's a bug in their code, but I’m "only a customer" so what do I know. Good luck!!

Exchanging the box is the key. After spending several hours on the phone with a nice woman in the Philippines, she connected me with a level two tech. He said that his office is spending a lot of time dealing with this problem. In short, a batch of the new boxes need to be returned and reset to get beyond the voice guidance step in the installation process. He had a new box sent. It is an older model, but it works. 

I had to get a new box today. Hooked it up and went through the process of adding the remote and everything else. Then I got the voice guidance questions. I hit No and got stuck in this endless loop. Spent time on the phone and chat and no one had an answer. 

So, I was in this same situation. DVR on the old box stopped working. Got a new box. Went to install and got stuck in the voice control loop. Called support, but it was late at night, so I wasn't going to get to speak till anyone till the next day. Unplugged the box and just let it sit overnight. Restarted it in the AM just for giggles before I had my call and wouldn't you know, it worked fine! Got the voice control question again, but this time, it went past it and finished initializing the box. Watching TV just like before. So, don't want to give a false hope to anyone cuz I know this is annoying, but if you find yourself in a similar situation, try turning it off and letting it sit for a while. Good luck!!

Maybe this will help some of you because it worked for me.  I had the same issue as all of you - they sent me a new box with new remote and it was always getting stuck at the "Do you want to keep using voice assistant" screen.  The new remote would not respond to any button presses at that screen no matter what.  After trying all the suggestions in this thread with no success, I decided to whip out the old remote for the old box to see if I could get that one to work with it.  I had to perform the hard reset on it by pressing A+D, then 981.  But after doing that, the old remote worked with the new box and let me click past that voice assistant screen and continue/complete the setup.  Then I just took back out the new remote and paired it up with the new box.  Problem solved.