Exchanging the box is the key. After spending several hours on the phone with a nice woman in the Philippines, she connected me with a level two tech. He said that his office is spending a lot of time dealing with this problem. In short, a batch of t

I received a box today and am stuck at the voice guidance screen. Others have reported that techs who come to the house have been unable to fix it. Resetting the box and pressing the letter B haven’t worked.  I was happy with my service and did