Visitor
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7 Messages
Cannot record
Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app.
They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD.
HELP!
Community Best Answer
user_q1o45w
Visitor
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7 Messages
4 days ago
The record option shows...I set it up to record,,box pops up stating recording scheduled. Does not record or show in the scheduled list. Both show empty.
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Mopar57
Contributor
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29 Messages
5 days ago
Take a look at the post I created. No one from xfinity customer support will be able to help you. I have escalated this issue to local xfinity management in my area. I have done extensive troubleshooting, this is clearly a server/cloud issue on xfinity part that they must be somehow unaware of. You will talk yourself in circles with their tech support. Hopefully my email to management goes somewhere. Otherwise I am canceling
https://forums.xfinity.com/conversations/xfinity-stream-website/nowtv-cloud-dvr-issues/6a975e1f0436a8202c993c9d
(edited)
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XfinityJeniece
Official Employee
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4.3K Messages
4 days ago
Hey there, user_q1o45w, thanks for reaching out through Xfinity Forums. We would be happy to help with troubleshooting your DVR service. To help narrow this down, are you receiving any specific error message when you try to record, or is the Record option missing entirely in the Xfinity Stream app?
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user_q1o45w
Visitor
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7 Messages
4 days ago
Today the guy at the xfinity store tried to record from his iPad and also could not get it to work.
He said maybe next update will fix it.
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Mopar57
Contributor
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29 Messages
5 hours ago
Yup, mine started working again a couple days ago. This will happen again, as it happened over a month ago. I got zero feedback from my escalation.
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user_awgisz
Visitor
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2 Messages
2 hours ago
I spent 4+ hours through their various help portals (that all end in the Xfinity Assistant chat bot) trying to get mine to record. They restarted equipment so many times but no fix. Finally got a live person on the phone and she LIED that is was a known DVR outage and gave me a bogus ticket number. I check on the status of the ticket and that's how I found out she just made it all up. I am so mad and still can't record. Their customer support is deplorable - both the system and the ethics of the personnel.
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