Nowtv Cloud DVR Issues

For the past few months xfinity cloud dvr service on the nowtv hasn’t been working correctly. It doesn’t matter what device I use, scheduled recordings dissapear and my recordings dissapear. It doesn’t matter if I log out, log back in, clear cache, delete and reinstall the apps. It’s clearly an issue on the back end with xfinity, it worked fine for over a year now. The self help chat doesn’t fix anything and the customer service reps don’t know anything and can’t even read my concern. I am really getting tired of this. It’s very random and all of a sudden my recordings will reappear. If I go to schedule a recording on a program I already set, it shows it’s already scheduled. What gives xfinity? Please don’t respond with a generic troubleshooting guide. Read my post and actually answer it.