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Cannot pause live TV for more than 25 minutes when I used to
I had a great DVR, had an issue with it, now have exchanged it for a different one. The exchange process went great!
My old DVR would pause a live program for 60 minutes. My new one will only pause for 25 minutes. Found out the new box is a "Cloud based" DVR. The reaction time from the remote is slower. I really like the way the old DVR box worked - it was an actual DVR with a hard drive.
I've called in to Xfinity 2 times. First time he rebooted my box, PROMISED that would fix my problem. It did not.
Called in again, was told "this is a known issue and the technical staff is working on that issue."
Doing some research, I see there still is a box that pauses for 60 minutes, but I don't think my local store has it.
How can I get a box that pauses live TV for 60 minutes?
XfinityKatie
Official Employee
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744 Messages
2 years ago
Hello @user_cff4dc we definitley want to ensure that your box is working properly! All of our DVR equipment would have access to 60 minutes of pause time. Here is a post with a really helpful breakdown of the pause time from Brie, can you give the response a look and let me know if this helps answer your question? Or, are you experiencing something different from that description?
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