Visitor
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7 Messages
Cannot log into MAX app on X1.
I can no longer stream HBOMax on my X1, Apple TV or iPhone. I cannot link it to my Xfinity account. I spoke to HBOMax help and they said my account was terminated by Xfinity. I contacted Xfinity and they said my account is in good standing and that because this is a third party app they cannot help, only HBOMax can fix this. So 4 hours of circular conversations has not resolved the issue. I have seen this problem before from internet searches but I did not see a resolution. Has anyone seen this before and if so do you have a solution?
Accepted Solution
XfinityBillie
Official Employee
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2.5K Messages
10 months ago
@user_160bb7 Thank you for working with us in a DM, I'm happy that we were able to help you resolve the issue with accessing HBO MAX! Have a wonderful day.
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EG
Expert
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105.5K Messages
10 months ago
The concern is not "Community Center" help related. Topic moved here to the X1 help section for assistance.
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XfinityBillie
Official Employee
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2.5K Messages
10 months ago
@user_160bb7 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if you aren't able to utilize HBOMax. It sounds like you've already confirmed that you are subscribed to the services. Can you tell me what type of error you are getting, and what steps you take when you try to log in, so we can better assist you?
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XfinityBillie
Official Employee
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2.5K Messages
10 months ago
@user_160bb7 Are you trying to use a third party email address or your Xfinity email address? Do you see any other options other than creating account? Like a provider link with a drop down of providers?
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user_i21wzh
2 Messages
6 months ago
I’m having an issue when I select to login through my Xfinity account, it lets me login but just takes me to the home page and never refreshes for me to be able to watch. I got a new device and was logging into all my apps, but the Max app I cannot get to work. Never had an issue on my prior device.
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user_yy0dc1
1 Message
5 months ago
I’ve been trying for two days and can’t get Max to open. It says I logged in to Xfinity correctly but that I’m not authorized. I talked to Xfinity and they couldn’t help. I pay for HBO, have for years, I don’t know why it just stopped working.
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