Cannot log into MAX app on X1.

Thank you. When I open the app (on X1, AppleTV or on my iPhone) I am asked to either subscribe or link to my provider. I am able to link to Xfinity as a message stated that “I am signed into Xfinity and ready to watch”. Then I am sent to a page where I am asked to create an HBOMax account which is connected to my Xfinity account.  Once I enter my email and name I press “Create Account”. I then see a screen stating “Account found” where I am asked to “Verify Email Address” and enter a “one time code”.  I never received the email (also checked my spam folder).  I then contacted HBOMax where they said my account was terminated and asked me to contact Xfinity.  The Xfinity rep and my Xfinity App confirmed that my HBOMax subscription is still active.  I called HBOMAX back and emailed them screenshots of my account. They said that the could not help as Xfinity had terminated my account.  

I use my comcast.net address

Thanks for sending that and confirming. I'd like to take a deeper look at the account to see what is going on. Once we find a solution, we can certainly circle back here to make sure others can find the answer if they run into it. Can you send us a direct message so I can take a look? 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Thanks. I will send a DM

This is in a tablet and phone, not a cable box

I have the same problem. Xfinity not connecting with Max, I've been paying for it for years. Can't find the direct message icon either.

This just happened to me. I spend hr on dm with someone. Nothing was fix in the end he wanted to sell me a cellphone 

Instructions via app:

1. Get service from your provider?

click 

2. Gives code which requires sign in at www.max.com/providers

3. Providers List

click xfinity

4. Xfinity validates: " you are not signed and ready to stream"

No response from Max: shoots me back to the code menu

5. Xfinity sends "404 not found" error message

This problem is on your end friend. Xfinity/comcast not validating customers paying for Max with comcast

PLEASE FIX: going on for days now.

@user_7fe0c3​ 

That was my error! Correction

#3 above: Xfinity screen says  "you are signed in and ready to stream"

MAX does not validate-throws me back to another code

PLEASE RESPOND AND FIX! PROBLEM IS ON XFINITY SIDE!!!

@user_7fe0c3, have you attempted to clear cache and cookies on your X1? Please try doing so by following the steps here, let us know if you're still experiencing the issue after doing so.

@XfinityGabby​ NO MY PROBLEM WAS NOT SOLVED.

Yes, I did: clear locally stored data-as instructed. It was confirmed. Same message "Xfinity signs you in and you are ready to stream", but max code still sits on my screen, it does not log me into max automatically as it always did before.

Instead after xfinity states " you are ready to stream" I immediately get a '404 message" error.

I tried again---no luck. In addition to 'clearing locally stored data' on xfinity settings, I also cleared cache & data on Max app.

Then uninstalled the app & re-installed Max. When I clicked on the Max home screen, it sent me back to the subscription page.

Your validation coding has errors, it is causing Max to keep looping back to sign in codes, which do not register. 

This is an xfinity problem! When will this be fixed????

Hey @user_yy0dc1,

Thank you for visiting our official Xfinity Community Forums support page. Please accept my most sincere apology for the experience that you have encountered with trying to access the MAX app on your X1 set-top box. I am showing it should be an easy fix to gain access to the application again. 

Would you be able to 'Clear Locally Stored Data From Your X1 or Flex Streaming TV Box' by following the steps and attempt to access and sign back in to the MAX app to see if you are able to access the content? 

Please let us know if this works for you. We hope to hear from you soon.