Canceling upcoming recording

Thank you so much for reaching out through Xfinity Forums! I can definitely see how those deleted recordings coming back would be frustrating. We are here to help. Have you tried any troubleshooting steps? Have you restarted the box? 

Have you tried this step for a solution? Use the voice command 'device settings'. Scroll to the bottom of the menu and use the last menu item, to Sync DVR. Click on sync DVR. Let me know if this helps with resolving the issue.

Just tried this; I'm not sure how syncing the dvr would stop the problem being described here, but in any case, it did not work.  Individual scheduled recordings that are deleted inevitably come back as rescheduled.

The syncing would allow it to reconnect to our cloud and any saved settings to reinitiated. I am sorry to hear this did not resolve the issues for you, and I would love to take a closer look on our end to see what may be causing the scheduled recordings to return after being deleted. 

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@XfinityVianney​ 

My only problem is that when I cancel a specific scheduled recording, the next day that scheduled recording no longer shows as being canceled. I don't want to cancel all future recordings, just specific episodes of the show.

Got it, @flash333. I haven't seen any known issue for this exact problem, but I understand others are reporting the same thing. I can attempt to send a signal to your equipment to refresh the data and update the device profile in the system. Have you tried a general reboot to see if this helps? 

I just did a general reboot and no luck - I was able to delete 8 scheduled episode recordings, and after deleting the 9th most came back (re-appeared on the list).

Thank you, @flash333, I appreicate the steps you have taken so far and would like to take a closer look into this for you. Please send us a direct message with your full name and service address so we can look into this for you. 

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Hello @bricurran! We hate to hear you're experiencing this issue and we appreciate the details of what's going on. 

Could you please send us a direct message with your first and last name and your full address?

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@andyross​ Smithsonian for me as well - Air Disasters, but each individual episode typically has a title "Helicopter Down", "Out of Control", etc.  One trigger I've noticed is that I can cancel about 8 or so of those episodes and they all pop back sometime later.  But even if I just delete a few of those, then the second I delete any other program (e.g., ESPN shows), all Air Disasters pop back immediately - but not the espn shows.

One thing I want to clarify though, as I think some people might be confounding the deleted recording issue with another issue, is that I have my system set to record all New and Repeats - so if "Helicopter Down" comes on Monday night, and again Tuesday morning, the system records both - that's been the case for years and is not the (main) issue people here are complaining about.  Sure, it'd be nice if the system had an option to avoid same-titled duplicates (honestly I don't know why it doesn't) but again that specific thing has been happening for years.  The problem that started a couple weeks ago is that scheduled recordings of episodes just re-appear after being deleted, whether through the app, web browsed on computer, or set-top box itself.

I haven't had a chance to send a DM yet but plan to ASAP - not sure if that will go anywhere, since this issue seems clearly not to be on the user end, but I'll report here what happens.  

Recording of duplicates is part of this issue for me and others on this post. The Comcast/xfinity dvr has never recorded duplicates for me in the many years I’ve had the service. By default it is/was smart enough to know that it makes no sense to schedule the recording more than once. New and repeats does not mean duplicates. Before x1 there used to be a third option to record all “including duplicates” but when they changed to xfinity they probably realized that option makes no sense to have. Starting three or so weeks ago it began recording every episode of a series—including duplicates, triplicate, quadruplicate—sometimes in the same day, AND not allowing you to cancel any of the scheduled recordings even though you can see that it has duplicates scheduled. It appears to no longer recognize duplicate episodes in a series recording and is treating them all as unique repeats. 

@bricurran​ Interesting; maybe the specific episodes I record/have recorded are uniquely identified or something because as I noted I've had that problem for years now... sounds like it wasn't always a problem; I wish they'd bring back that option that you mention then, sounds like it would have saved me a ton of duplicate cancelations!

Hey there. We can troubleshoot this issue on our end. Please send us a private message with your full name and full service address.

@bricurran​ I've been cancelling on the DVR and the app on my pc, and neither work. 

Yep you’re right. I just canceled on pc and saw it undo on tv screen about a minute later.