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user_7b5c7a
1st Topic

3 Messages

Tuesday, September 12th, 2023 12:57 AM

Cable box error “There is no software to execute”

One of our cable boxes always has a blinking light and the message on the tv screen is “There is no software to execute”. It’s a blue screen. There is a Pace logo as well. 

I tried doing the xFinity app troubleshooter and it did nothing to help the tv situation and now my remote won’t work either. 

Question

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Updated 

28 days ago

472

3

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XfinityAntoine

Official Employee

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865 Messages

3 months ago

Hey there @user_7b5c7a! Thanks for reaching out to us about this. I'm sorry you're having issues with your cable box. Can you tell me what kind of box you're having issues with?

1

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user_7b5c7a

3 Messages

I’m not sure what the box is called but it’s small. Maybe XiD-P? 

The model number is Pace PXD01ANI. 

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3 months ago

0

XfinityAntoine

Official Employee

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865 Messages

3 months ago

Gotcha! Okay, that's an Xi device for sure. So there has to be a tuner issue, signal issue or MoCA network issue. I'll have to take a look at your account to actually sort this out for you so we can get it fixed. In order to get started can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

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user_7b5c7a

3 Messages

@XfinityAntoine​ Can you clarify the handle?  I don’t see a Comcast business handle. I see “Business Account”. I also see some that say Comcast user and Comcast customer. 

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3 months ago

0

XfinityDanielB

Official Employee

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173 Messages

Business account should be good. Go ahead and click on that and send us a test message, and we'll ensure our team is connected with you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

user_b78f88

Visitor

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1 Message

1 month ago

That is what’s happening to me to

3

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XfinityJanelle

Official Employee

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627 Messages

@user_b78f88 Thank you for reaching out on the Xfinity Community Forums. We are happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_d743a2

Visitor

 • 

4 Messages

I am having same issue, and stuck in Xfinity Support hell. The Assistant won't connect an agent and just resets the main box. Is there a solution to this or is the box done?

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1 month ago

0

XfinityJohnG

Official Employee

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554 Messages

Thank you for reaching out to us here @user_d743a2. I would be happy to check on any issue with your box from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

28 days ago

0

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