Cable box error “There is no software to execute”

I’m not sure what the box is called but it’s small. Maybe XiD-P? 

The model number is Pace PXD01ANI. 

Same box, same issue. How do you resolve this? The reboot didn't help

It's possible the box may need to be swapped out. I'm happy to take a look with you. Please send me a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

There is no software to execute

@user_37rfc6  -  Our team is here to help. Are you receiving this error message on your Xfinity TV box?

@XfinityAntoine​ Can you clarify the handle?  I don’t see a Comcast business handle. I see “Business Account”. I also see some that say Comcast user and Comcast customer. 

Business account should be good. Go ahead and click on that and send us a test message, and we'll ensure our team is connected with you. 

@user_b78f88 Thank you for reaching out on the Xfinity Community Forums. We are happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am having same issue, and stuck in Xfinity Support hell. The Assistant won't connect an agent and just resets the main box. Is there a solution to this or is the box done?

Thank you for reaching out to us here @user_d743a2. I would be happy to check on any issue with your box from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Same issue. Did you have to swap the box?

Hello @user_ddq0zo, thank you for taking the time to reach out on social media.  I understand your concern with the cable box, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_013wgv​ I too had the same issue, but I was lucky enough to speak with a Comcast representative (800-266-2278) who confirmed the obvious: the only solution was to replace the existing box with a new one.

@rjc1247, thank you for using the Community Forums page. We appreciate you providing your experience and advice to help others with potential solutions for obtaining working equipment.