buffering

Why is there so much buffering now? Sometimes the shows are barely watchable with all the buffering.

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MNtundraRET

Gold Problem Solver

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5.9K Messages

2 months ago

It could be caused by a recent storm in your area. It's also possible that they are working on equipment in your area.

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XfinitySara

Official Employee

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1.3K Messages

2 months ago

Hello, @user_wm3gin! Thank you for taking the time and creating a post about the picture issues you've been experiencing. I'm sorry to hear about this trouble, and I would love to see what we can do to help (if it's still a concern). May I ask what troubleshooting you've tried so far (i.e. unplugging the TV Box for at least 15 seconds before plugging it back in, using the Xfinity App to troubleshoot, etc.)?

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U

user_wm3gin

2 Messages

@XfinitySara I have done the whole unplugging and replugging routine several times. No change. The buffering problem has been the worst ever in the last few months.

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2 months ago

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XfinityAirelle

Official Employee

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2K Messages

user_wm3gin Thanks for letting us know! We would like to look into some account specifics to see what we can do to help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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2 months ago

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X1

user_wm3gin

buffering

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