U

Friday, August 4th, 2023 1:09 AM

Closed

Blue light on tv box won’t turn off

Remote turns tv off but blue light on tv box remains on unless we unplug the box and reboot

Official Solution

Retired Employee

 • 

5.9K Messages

1 year ago

@user_120eaf 

Thank you for posting your television questions here in our Xfinity Forum. Your Xfinity television box is set up to be always on so it can perform regular functions (like software updates and DVR recordings).

To turn off the TV Box, you must either:

  • Press the Power button on the front panel of the box,
  • Configure the TV Box to go into Power Saver automatically or
  • Simply leave the TV Box on while turning off the TV.

For additional information about this "always on" function, please see here: https://www.xfinity.com/support/articles/x1-remote-all-power-button-does-not-turn-set-top-box-on-or-off

In the future, we ask that you please only ever post your question once and remain patient for a response. Duplicate posting is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. 

Thank you in advance for your continued adherence to all posted policies. Please let us know if you have any additional questions.

(edited)

forum icon

New to the Community?

Start Here