K

Visitor

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4 Messages

Sun, May 30, 2021 6:10 PM

Are You Still There? This TV Box will go to sleep in 5 minutes. If you have DVR, scheduled recordings won't be affected.

Never got this msg before until 2 days ago.

Are You Still There?

This TV Box will go to sleep in 5 minutes. If you have DVR, scheduled recordings won't be affected.

I went to Power management that is OFF. Meaning it should keep the BOX on 24/7  It is super Annoying. Is there a way to Fully Disable this? Costumer Support agents? DO NOT USE SCRIPTED aka Already typed out MESSAGES EITHER.

I want to keep Watching TV, without having to touch the remote, Press a Button on Remote. I do Not want answers saying about Nap Mode. I want to fully disable this go to sleep mode. I do not want to Save POWER. I just want the Box to go back how it was couple days ago where it was on 24/7 with No sleep mode, No nap mode, no popup messages.

Responses

Official Employee

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439 Messages

5 m ago

Hey there, thanks for reaching out through our Xfinity Forums platform regarding the power-saving mode setting on your box! I definitely understand wanting to ensure that your box stays on! I would be happy to take a look at your box settings. Are you able to provide me with the model number on your box or can you please send us a Private Message so I can take a look at your box?

 

To send us a private message please include your name and service address and send it to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

Visitor

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4 Messages

@XfinityJeniece 

PROBLEM IS. ITS THE SCREEN SAVER option. used to never done this until last few months. This is on COMCAST side. Not the box. Its whatever YOU guys did and made it impossible for the Screen Saver to never turn off forever.

Only 5 mins to 5 hours.

I DO NOT WANT THIS OPTION. I WANT A DISABLE OPTION. So Screen Saver Never turns on PERIOD. I want the TV to stay on 24/7. I DO NOT WISH TO SAVE ENERGY. Cause its not saving energy anyway. any energy Saved is fractions of cents per month. vs the box staying on.  SO BRING BACK THE OPTION TO DISABLE THE SCREEN SAVER FOREVER.

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