msbrinson's profile

Regular Visitor


4 Messages

Sunday, February 18th, 2024 3:29 AM

Amazon Prime

Issues with Amazon Prime app not working. 

Official Employee


865 Messages

2 months ago

@msbrinson Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with the app? Is this issue presenting itself on your cable box?



9 Messages


I'm gonna a guess it's the same as I'm having.....

Amazon will mostly not launch. Click on the app button, Prime Video Screen appears a s the 3 "loading" dots appear.....and stay there for 5 minutes then the screen goes black and no Amazon service.  

Unplugged tv/router and reset set-top box multiple times and it sometimes works. 

The Xfinity assistant doesn't work and getting someone on the phone is basically impossible. 

This is ridiculous

Official Employee


244 Messages

@user_fbfcf9 While Janelle might not be online right now, we'll all be able to help here on forums, only users need to be tagged if you're looking to ensure they get the notification of the message, not official employees. 

Are you getting any error codes or messages when you use the Xfinity assistant? I use it for troubleshooting and haven't come across any issues. Also, do you have any issues when logging into Prime Video on any other platforms like laptops or from the app on your phone?


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