Frequent Visitor
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24 Messages
Amazon music (my music) gives endless loading timeout screens. Over two years without a fix?
I have searched many times hoping a fix was coming but see the same question from 2019 asked without a resolution. Amazon Music opens fine, and I am logged into my account, but I can't play My Music(what I have purchased). I tried calling tech support and they said I could have a tech come out (for a fee). It's your system that isn't working so why should I have to pay? Please find a resolution for this.
Thank You
Responses
ComcastMartinR
Official Employee
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196 Messages
2 m ago
Hello, @Sparty1966! Thank you so much for reaching out to us over our Community Forums regarding your concern about not being able to play Amazon Music over our X1 System.
One big item to check would be the Application Locks with in settings on the X1 Platform. If you have any sort of Parental Controls enabled, this can also lock out applications that are on our X1 System. Please follow the link below to review the settings, and make sure the lock for Amazon Prime, or Music is off.
https://www.xfinity.com/support/articles/x1-parental-controls-service-locks
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Sparty1966
Frequent Visitor
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24 Messages
2 m ago
Thank you for attempting to help. I checked the security settings and everything was off and no pin setup. I have no issues with Amazon Prime movies but the music app isn't working right. I open it and it shows I am signed in but when I go to my music(which is what I have purchased) I get a loading timeout screen that just keeps popping up when I hit the refresh option. I went to Amazon Music settings and signed out, then signed back in which required me to go to Amazon to activate it again but the same issue. I can play music there, not just what I have purchased.
Thank You
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ComcastJeniece
Official Employee
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170 Messages
2 m ago
I really appreciate those additional details as it is helpful for troubleshooting. We definitely want to make sure that you can listen to all of your favorite songs through Amazon Prime. Have you tried doing a restart on the box itself to see if that helps resolve any connection issues and get this resolved?
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Sparty1966
Frequent Visitor
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24 Messages
2 m ago
Just a follow up. Have tried everything suggested and zero luck. I see several forums with the same issues so tech support should look into it.
Thank You
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