All scheduled recordings suddenly gone

on your DVR set top box voice command "device settings". scroll to bottom "sync DVR" and do that now. working?

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yeah I am pretty sure they're saying that doing this did not remedy the issue and the scheduled recordings are still missing  -

Same issue for me.

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@acadei wrote:

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@sendtorich wrote:

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on your DVR set top box voice command "device settings". scroll to bottom "sync DVR" and do that now. working?

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yeah I am pretty sure they're saying that doing this did not remedy the issue and the scheduled recordings are still missing  -

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Correct, sync dvr did not work, and re-setting a previous series recording did not work (ive also done a system refresh and tried unplugging the box)

 

edit: seeing as they all went poof from everything, including the app on my phone, it would seem to be a cloud based issue and hopefully there is some sort of backup that can be restored

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did the SYNC - which took like one second not several hours as the telephone rep suggested it would - on BOTH DVRs, along with every other remedy suggested in this thread and have experienced no improvement. all DVRs as well as online account were impacted by the issue.

so far I have been manually adding back series and single recordings to the best of my recollection. however, my memory is not what it used to be and I generally rely on the DVR to take the guesswork out of it. paying (bad word) near $300 a month, you would think someone could fix this.

was gone all day and just came back home and everythings fixed for me, all my scheduled recordings and series are back

edit: and i just realized, fwiw, based on recordings that did and didnt happen, the schedule came back sometime between 1 and 5 pm pacific time today

Good morning everyone. We understand your frustrations in dealing with this issue. We will see what we can do to help. For those of you that have done the refresh and are still experiencing the problem, please comment below so we can work on sorting things out. Thank you. 

Hi @griam01, thank you for letting us know this has been resolved for you. If you need assistance in the future, feel free to contact us.  

Same issue. Days of recordings missing, and no future scheduled programs.

1 series was added, and all scheduled recordings re-appeared.

Lame.

I had the same experience, as well as 3 other people in 3 different towns all around me.  Obviously, the problem occurred with an overnight update on Friday the 6th of September.  My schedule recordings were all gone and 2/3 of my series priority list was also gone.  I am now in the process of re-entering everything that was lost.  Fortunately, the few recorded shows that I had already recorded were not lost.  I called 3 sperate times to speak with Comcast and, of course, spoke with 3 different people, none of which seemed to be aware of a problem having occurred.  I thought, okay maybe it was just me, until speaking to the other 3 peoe who had the same thing happen and now reading all the entries here.  Now it just seems like Comcast is trying to cover up an error on their part, or they are totally inept.  I have always been satisfied with Comcast Customer Service until now.  

Can you tell me where you are located. I'm in suburb of Chicago and just wondering if this is an Illinois or Chicago issue?