Visitor
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2 Messages
4K sports programming appears washed out
Every time my X1 box indicates that a program is available in 4K (usually a sporting event), when I switch to the 4K feed the picture appears completely washed out, as if the color or contrast had been dialed way, way down. The same 4K event on my Apple TV 4K looks perfect. What's up with my X1 box?
XfinityNicolas
Official Employee
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1.1K Messages
3 years ago
Hey @user_662b5c, thank you for reaching out to Xfinity Support on our Forums. Washout can sure make a game hard to enjoy and I'd love to help. I actually had a similar problem when I got my newer Samsung. Live channels had that effect but the apps with 4k didn't. In my case it was something to do with the upscaling. What fixed it for me was switching the resolution from 16:9, 2160p60 4K UHD (best available) to 16:9, 2160p30 4k UHD. Can you try that to see if it fixes it in your case as well? To change it, just say "Device Settings" into the voice remote and go to video display. Video Resolution will be the top option on that page.
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user_b13ac8
Visitor
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2 Messages
3 years ago
This worked for me too. What is different about that setting? Is the 'best available' option triggering a misread from the tv?
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user_c5888c
Visitor
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2 Messages
3 years ago
Also fixed my issue on Samsung! Thanks so much!!
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user_ff8540
Visitor
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1 Message
3 years ago
I have an 8k Samsung tv with all brand new 4K hdmi cables and no matter the setting 30fps or 60 fps it’s dark and washed out. When I watch movies on Disney plus or use my series x the 4K is amazing.
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