GRBU2's profile

Contributor

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28 Messages

Mon, Dec 20, 2021 12:26 AM

2 Annoying Issues (Smart Resume & Sports Delay)

I live in the Seattle area and a couple/few months ago both of this issues have started. There are plenty of posts throughout the forums for both of these issues with no fixes.

- Smart Resume stops about 45-60 sec too early. This feature is now entirely useless and annoying. It is better with Smart Resume off now.

- Live sports is delayed about 60 sec. My family send me texts and I hear what happens before I see it on the screen. I look at other sports scores and I see updates to the game I’m watching before it happens on the screen.

Come on Xfinity - listen to your customers and please provide feedback to us on what is going on here. It is obviously not an isolated issue.

XfinityJorge

Official Employee

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334 Messages

Hace 5 m

Hello, @GRBU2 thanks for taking the time out of your day to reach out to our Xfinity Support Team on our Forums. I am sorry to hear that you are experiencing these issues with live sports and the smart resume. Do you have more than one box in your home? If so if this box also impacted with the same issues? 

GRBU2

Contributor

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28 Messages

Hace 5 m

Yes I have 2 remote boxes and both show live sports in line with the main DVR box - so all are delayed almost a minute.

With regards to Smart Resume. I will come back here with that info once I have something recorded again with that capability - don’t have anything currently.

Official Employee

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405 Messages

Gotcha! Since it's happening on both boxes it does sound like there could be an issue on the account level or signal issue. I'd like to take a look at the account to see what I can find. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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GRBU2

Contributor

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28 Messages

I checked the Smart Resume on a satellite box and it does the same thing where I have to watch 45 seconds or so of a commercial. I will send a private message.

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