Contributor
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28 Messages
2 Annoying Issues (Smart Resume & Sports Delay)
I live in the Seattle area and a couple/few months ago both of this issues have started. There are plenty of posts throughout the forums for both of these issues with no fixes.
- Smart Resume stops about 45-60 sec too early. This feature is now entirely useless and annoying. It is better with Smart Resume off now.
- Live sports is delayed about 60 sec. My family send me texts and I hear what happens before I see it on the screen. I look at other sports scores and I see updates to the game I’m watching before it happens on the screen.
Come on Xfinity - listen to your customers and please provide feedback to us on what is going on here. It is obviously not an isolated issue.
XfinityJorge
Official Employee
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334 Messages
Hace 5 m
Hello, @GRBU2 thanks for taking the time out of your day to reach out to our Xfinity Support Team on our Forums. I am sorry to hear that you are experiencing these issues with live sports and the smart resume. Do you have more than one box in your home? If so if this box also impacted with the same issues?
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GRBU2
Contributor
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28 Messages
Hace 5 m
Yes I have 2 remote boxes and both show live sports in line with the main DVR box - so all are delayed almost a minute.
With regards to Smart Resume. I will come back here with that info once I have something recorded again with that capability - don’t have anything currently.
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