Xfinity account link issue with Peacock - Error PPG_0017

Hi, thanks for the reply. I am unable to unlink my peacock account because the system currently believes it is not linked to any account. However, if I try to go through the activation process, peacock believes that my current email is linked to an Xfinity account.

Thank you for the information @user_267cya, we can take a look at this for you. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Hi @user_267cya! If you recently moved, have you tried signing straight into Peacock to check your status? If it tells you a subscription is required, I've had a few customers successfully activate theirs just by trying a secondary email address they use.

@XfinityQuemekia​ I would like to use my existing peacock account, which has my saved programs, etc. 

@XfinityChristy​ I see no errors when I log in, but I am not subscribed to any peacock plan. When I try and activate from my Xfinity account I get the message "Your Xfinity account is already linked to another Peacock account. PPG_0017_0791f8d". To my knowledge I've never signed up for peacock with another email, but regardless, I'd like to unlink that account and sign up with my main account. 

@user_q3fddr Thanks for confirming for us. That error lets us know there's an email attached we need to locate and from there you can unlink it.

My apologies as our team does not store Peacock logins, so we suggest you try all the email address you have until you find the correct one.

Try Outlook, Gmail, Yahoo, iCloud, Hotmail etc. 

Once you find the correct email address, and you've successfully logged in, Here are the steps to change the Peacock email address

https://www.xfinity.com/support/articles/peacock-premium-offers 

Scroll down to Forgot/change email:

In some instances, Peacock may already an active status.

If your Peacock subscription is active, but you’d like to change your email address associated with your Peacock subscription or forgot your email address, you can:

Go to the StreamStore through xfinity.com/yoursubscriptions.

Click Help & more info and click Unlink Peacock account

After clicking Unlink Peacock: You’ll have to confirm the Peacock account you want to use.

Select No, please use another account to use a different email.

Enter the email you’d like to use.

Select Continue then sign in and activate your subscription.

Note: If you already have a paid Peacock subscription, you may need to manage your existing subscription to avoid multiple active subscriptions and corresponding charges. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

Can you give all your email addresses a try?

@user_ek2vkg​ 

I had to send a message to Xfinity Support and request they open a support ticket. Nothing I could do on my own. They helped me resolve my issue. It took about 3 days.

@XfinityBillie​
PPG_0017_dc40762 here is the error code I am getting. I don't have another email to link to peacock so I would like to use the email used previously 

@user_ek2vkg  Have you moved as well?

When was the last time you accessed your Peacock account?

Have you tried all the emails you have including email not associated with your Xfinity account such as iCloud, Yahoo, Gmail, Outlook etc.

Once your correct email login is discovered we can walk you through the steps to change it which I have below:

1.Go to the StreamStore through xfinity.com/yoursubscriptions.

2.Click Help & more info and click Unlink Peacock account

After clicking Unlink Peacock:

3.You’ll have to confirm the Peacock account you want to use.

4.Select No, please use another account to use a different email.

5.Enter the email you’d like to use.

6.Select Continue then sign in and activate your subscription. First we need to figure out the login.

Yes I just recently moved and have tried all of the emails I have access to